Location: BOURNEMOUTH, DORSET, United Kingdom

Lead impactful change and deliver operational excellence across trading and collateral operations in a fast-paced, dynamic environment.

As a Trading Services Operations Project Manager Vice President in Global Trading Services Operations Change Management team, you will drive tactical and strategic change across global operational teams, with primary responsibility for Agency Lending & Collateral Operations. You will manage multiple concurrent initiatives, communicate effectively across a broad stakeholder base, and apply strong securities industry knowledge to deliver measurable operational outcomes. You will work in partnership with Technology, Global Trading desks, Product, agent bank networks, borrowing counterparties, utilities/vendors, and Global Operations to deliver change at both regional and global scale.

 

The Global Trading Services Operations Change Management team provides operational change and transformation support across Agency Lending, Collateral Operations, and Depositary Receipts. 

Agency Lending Operations supports clients portfolio-return enhancement through securities lending to counterparties and borrowers, managing loan settlement, collateralization, exposure management, client crediting, and broker billing.

Collateral Management Operations delivers agency solutions for OTC and cleared derivatives margin obligations, as well as tri-party services for securities finance transactions and margin control.

Depositary Receipts Operations supports the end-to-end ADR trading and issuance lifecycle, including issuance and cancellations, position and inventory controls, settlement and fails management, billing and crediting support, and dividend processing.

 

Job responsibilities

• Own end-to-end change delivery for Operations initiatives, from intake through implementation and stabilization.
• Establish and maintain governance to ensure controlled delivery, including scope management, prioritization, milestones, dependency tracking, RAID management, and decision logs.
• Provide effective and transparent communications and executive updates for management and key stakeholders. 
• Drive operational readiness, including procedure development/updates, workflow design and control design alongside training and implementation governance and communications plans.
• Coordinate cross-functional execution across Technology, Product, Finance, Risk/Compliance, Front Office, and external counterparties/utilities.
• Translate business needs into executable artifacts, including requirements, process maps, operating model impacts, and data impacts; support UAT and parallel run execution.
• Manage issues and escalations effectively, ensuring risks are identified early and mitigation plans are executed in line with policy and control expectations.
• Define and track success metrics (e.g., STP, breaks, fails, aging, manual touches, timeliness), monitoring outcomes post-launch and driving remediation where needed.
• Promote continuous improvement using Lean/process re-engineering techniques to reduce handoffs, increase automation, improve resiliency, and enhance client experience.

 

Required qualifications, capabilities, and skills

• Experience in Operations, Program and/or Project Management.
• Strong understanding of trade lifecycle operations. 
• Demonstrated success in delivering initiatives on time through strong planning, processing, analytical, organizational and communication skills (verbal and written) 
• Initiative taking the lead in unstructured situations, including seizing new opportunities
• Strong people skills, with ability to build relationships with all types of stakeholders, at all levels across all business areas
• Proven ability to manage multiple priorities in a fast-paced environment with attention to detail and strong ownership.
• Proficiency in MS Excel, PowerPoint, SharePoint, and Visio.

 

Preferred qualifications, capabilities, and skills

• Product knowledge across one or more asset classes (e.g., Equities, FX, Rates, Credit, Commodities; listed or OTC derivatives).
• Exposure to industry utilities/messaging and post-trade processes (e.g., SWIFT, DTCC/MarkitWire platforms,Vendor Services).
• Certifications such as PMP, Agile/Scrum, ITIL, Lean/Six Sigma (nice to have).

 

 

 

Lead impactful change and deliver operational excellence across trading and collateral operations in a fast-paced, dynamic environment.