Bulge Bracket Investment Banks

Posted 13 days ago

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**Client Service Manager – Vice President** Manage institutional client satisfaction and service in Securities Services. Key responsibilities involve building client relationships, leading governance processes, driving business growth, and reducing operational errors. Required is a Bachelor's degree, 8+ years' experience in financial services, strong product knowledge, and exceptional communication and project management skills. Adaptability, problem-solving, and sound judgment crucial. Join JPMorganChase to drive client satisfaction and organization-wide initiatives.

Compensation: Not specified
City: Jersey City
Country: United States

Full Job Description

Location: Jersey City, NJ, United States

At JPMorganChase, we are committed to delivering exceptional client service. As a Client Service Manager VP in Securities Services, you will have the opportunity to build strong relationships with our clients and ensure their satisfaction with our services. You will join the client service team with an assigned book of clients, taking ultimate ownership for client satisfaction by coordinating internal teams and resources to successfully service your book of business and drive client satisfaction.

Job responsibilities

Build relationships with clients and serve as the escalation contact for clients and JPMorganChase stakeholders

Own and conduct client meetings, update clients on product and system enhancements, and work to ensure ongoing client satisfaction

Establish an ongoing governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings

Partner with the Sales organization on incremental business opportunities and prospective deals

Drive reduction of billing errors and carry costs

Provide strong oversight and manage to completion all global initiatives in-flight by the broader organization

Define and manage remediation projects to address any areas where service is no longer meeting client expectations

Required qualifications, capabilities, and skills

Bachelors degree

At least eight years of experience working at a financial services organization focused on servicing institutional clients

Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services

Strong communication, presentation, and project management skills

Ability to work under pressure, prioritize appropriately, meet tight deadlines, and juggle multiple demands simultaneously

Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities

Ability to lead complex issues, engage appropriate business and external partners, and influence at all levels

Ability to exercise sound judgment and make effective decisions on behalf of clients and JPMorganChase

Join our Securities Services team to manage client satisfaction and service delivery for institutional clients.

Full Job Description