Location: Tempe, AZ, United States

The Specialist I Lease End Consultant provides exceptional customer service to customers approaching the end of their lease by clearly explaining end-of-lease options, addressing obligations, and guiding them through next steps. This role requires strong phone skills, the ability to manage a high volume of inbound and outbound dialer calls in a professional manner. 

 

As a Specialists l within the Lease End Consultant team, you will work closely with internal and external partners to validate data and document accounts pertaining to Auto Leases. You will provide exceptional customer support to clients approaching the end of lease options. Following the quality initiatives as outlined by compliance and the Chase Auto line of business.

Job Responsibilities

• Deliver customer service support by identifying needs, resolving issues, and providing appropriate solutions.
• Communicate effectively with customers and colleagues through clear verbal, written, and active listening. 
• Manage customer expectations and build strong relationships to improve satisfaction 
• Apply problem solving and critical thinking skills to make sound decisions quickly and effectively
• Prioritize tasks, conduct research, and maintain accuracy while following regulatory and departmental guidelines. 
• Utilize computer systems, browsers, and Microsoft Office tools to document activities and support customer interactions. 

Required Qualifications, Capabilities, and Skills 

• Minimum 1 year experience in a customer service or call center environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to manage multiple priorities, work under pressure and adapt to changing needs.
• Strong attention to detail with excellent organizational skills 
• Flexible scheduling availability to meet business needs
• Ability to work independently while collaborating effectively with team members 

Preferred Qualifications, Capabilities, and Skills

• Auto lease experience
• Call Center experience
• Knowledge of Chase Auto systems to include iCAF and Aspect

This role supports customers at lease end by resolving issues, explaining options, and ensuring a positive experience.