at Moody's
OtherPosted 7 days ago
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**Client Service Specialist** manages client interactions for Moody's Analytics, ensuring high-quality support and building strong relationships. Key responsibilities include providing superior customer service, managing client requests, collaborating across teams, and identifying upsell opportunities. Required skills span strong customer service, API support, problem-solving, and basic AI understanding. This early career role demands a Bachelor's degree, with a focus on Information Technology or related fields preferred.
- Compensation
- Not specified
- City
- Heredia
- Country
- Not specified
Currency: Not specified
Full Job Description
Client Service Specialist
Heredia, Provincia de Heredia
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Posted
05/11/2026
Job reference
13534
Experience level
Early Career
Job category
Corporate Services
Line of business
COR
Skills and Competencies
- Strong customer service skills with the ability to communicate clearly, professionally, and effectively with clients
- Experience supporting technical products, preferably APIs or SaaS-based solutions
- Solid understanding of APIs, including the ability to troubleshoot issues and identify root causes
- Excellent analytical and problem-solving skills with persistence in driving issues to resolution
- Strong verbal, written, and organizational skills
- Ability to collaborate effectively with cross-functional teams such as Product, Sales, Engineering, and Research
- Demonstrated creativity, flexibility, enthusiasm, and willingness to learn in a fast-paced environment
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
- Bachelors degree required; concentration in Information Technology, Computer Science, or Finance is a plus
Responsibilities
The Client Service Specialist delivers high-quality client support for Moodys Analytics products while building strong client relationships and partnering across teams to ensure timely and accurate issue resolution.
- Provide superior customer service for Moodys Analytics industry-leading products
- Communicate with clients in a courteous, professional, accurate, and timely manner
- Manage and appropriately escalate client requests while maintaining ownership through resolution
- Build strong working relationships with Client Service colleagues and partner teams including Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
- Identify, capture, and share client feedback related to product features and functionality
- Create and maintain content for the Moodys Analytics Knowledge Base
- Support new product launches and business initiatives
- Identify potential sales and up-sell opportunities and route them to the appropriate teams
About the Team
The Client Service team partners closely with clients and internal stakeholders to ensure a seamless experience with Moodys Analytics solutions. The team is collaborative, client-focused, and committed to continuous learning, playing a critical role in supporting product adoption, client satisfaction, and long-term business growth.
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