Job responsibilities

• Supports efforts to coordinate across products to ensure delivery against business objectives
• Aids in collecting key inputs from across products to ensure our full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs  
• Calculates basic metrics for portfolio management operations  
• Develops change initiative materials
• Supports team deliverables to ensure customer value, product alignment, and service expectations
• Coordinates strategic initiatives and cross-product projects to define and evolve product offerings and capabilities
• Assesses current-state processes and data capabilities to support delivery of strategic solutions and improvements
• Aggregates and analyzes data to support pricing proposals, portfolio metrics, and value assessments
• Drives cross-product integration by collecting key inputs to inform portfolio priorities, sequencing, and trade-offs
• Develops change initiative materials and timelines, and supports product-level controls, financials, and resourcing
• Manages operational execution by responding to client tickets within SLAs and maintaining accurate system inventory

Required qualifications, capabilities and skills 

• 2+ years of experience or equivalent expertise in program management or performance optimization 
• Proven ability to support the implementation of operational effectiveness initiatives 
• Prior experience using techniques and tools in relation to data analytics
• Partner on strategic initiatives and cross-product projects to define, configure, and enhance product offerings and capabilities
• Collaborate with stakeholders to assess current-state processes and data capabilities in support of strategic solution delivery
• Aggregate and analyze data to support pricing proposals, portfolio metrics, and value analysis reporting
• Collect and synthesize inputs across products to inform portfolio priorities, sequencing, and trade-off decisions
• Develop and support change initiative materials and timelines to enable effective portfolio execution
• Assist with product-level strategies related to controls, financials, and resourcing needs
• Execute operational responsibilities by managing client inquiries within SLAs and maintaining accurate system inventory

Preferred qualifications, capabilities and skills

•  Flexibility with schedule, if necessary