
at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 months ago
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Senior product manager role within Consumer Banking – Branch Operations Modernization responsible for end-to-end product lifecycle, from discovery and market research to launch and value measurement. Acts as the voice of the customer to develop profitable, scalable, and secure banking products, with a focus on authentication and branch operations. Works closely with cross-functional teams to maintain product backlogs, define success metrics, and ensure reliability and risk management. Requires strong experience in financial services product management and knowledge of banking operations and authentication protocols.
- Compensation
- Not specified
- City
- Plano
- Country
- United States
Currency: Not specified
Full Job Description
Location: Plano, TX, United States
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Consumer Banking – Branch Operations Modernization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer problems and integrate them into the product roadmap.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management in Financial Services
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Established knowledge of banking operations, including transactions, compliance, and risk management.
- Proficient experience with authentication protocols (e.g., MFA, SSO, biometrics) to ensure secure access to banking systems.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Excellent numerical, analytical, and strategic problem-solving skills
- Intermediate to expert level knowledge of JIRA and confluence tools, with ability to build dashboards and pull data for analysis
- Full understanding of software development lifecycle best practices
- Experience leading teams with both direct and indirect (matrix) reporting relationships.



