Process Improvement Associate I
at J.P. Morgan
Posted 16 days ago
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Join JPMorgan Chase's Performance Consulting team to support process improvement and operational transformation across the firm. You will collaborate with senior leaders to map, simplify, and document processes, analyze data to identify automation opportunities, and contribute to project planning and execution. The role emphasizes cross-functional collaboration, continuous learning, and crafting persuasive narratives to influence business decisions. Ideal for candidates with an undergraduate degree and foundational skills in process improvement, data analytics, or project management.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As a Process Improvement Associate I within JPMorganChase, you will contribute to enhancing operational efficiency and driving business transformation. You will collaborate with senior leaders to map, simplify, and document processes, reducing manual touch points and enhancing operational efficiency. Your work will be pivotal in transforming our business, requiring you to exercise initiative and judgment to resolve short-term challenges and propose strategic improvements. You will leverage your foundational knowledge and innovative mindset to support process improvement initiatives across various departments. Your ability to collaborate with teams, analyze data, and communicate effectively will be crucial in achieving our organizational objectives.
Job responsibilities
- Collaborate with project teams to support process improvement and organizational change initiatives
- Assist in project planning and execution, including defining scope, goals, and deliverables
- Analyze key business processes and data to identify areas for improvement and automation.
- Contribute to the development of process maps, workflows, and documentation
- Partner with project team members to Support cross-functional collaboration to achieve common goals
- Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives.
- Engage in continuous learning and skill development
- Undergraduate degree in a related field such as Business, Engineering or Data Science
- Developed proficiency in process improvement, data analytics or project management
- Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
- Strong analytical and problem-solving abilities, including data mining and analysis
- Effective communication skills, both written and verbal.
- Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds.
- Innovative mindset with a willingness to experiment and adapt
- Familiarity with digital process tools and AI systems.
- Exposure to data analytics, visualization tools, with working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
- Understanding of agile methodologies and change management principles.
- Interest in continuous improvement and operational excellence.
- Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
- Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
