Join our Global Corporate Banking team as a KYC Manager, where you’ll lead a high-performing team, drive robust AML/KYC standards, and make a meaningful impact on regional compliance—all in a dynamic, growth-focused environment.

As a KYC Manager within the Global Corporate Banking team, you will be responsible for the day-to-day overall management of KYC Relationship Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team of around 5 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process.  Represent staff's performance during semi-annual Talent review discussions.
• Coordinate and lead regular team meetings where appropriate.
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Required qualifications, capabilities and skills:

• BA/BS or equivalent work experience
• Prior experience in preparing and processing KYC forms
• Client Service or Data Quality and Controls experience 
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
• Prior management/supervisory experience; demonstrated leadership ability
• Demonstrated commitment to coaching and people-development
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel

Preferred qualifications, capabilities and skills:

• Excellent attention to detail
• Strong verbal and written communication skills
• Independent, self-motivated, and a team player