Location: Plano, TX, United States

 

The mission of the Global Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses’ ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests. 

 

As an Investigative Specialist within our Global Security Team, you will be responsible for reviewing account activity, analyzing and identifying information and thoroughly documenting in a Case Management System for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines.  You will play a crucial role in safeguarding our financial institution by reviewing and analyzing account activities.

 

Job Responsibilities:

• Conduct thorough reviews of account activities to detect and assess potential risk factors. Utilize advanced data analysis techniques to identify unusual or suspicious activities that may indicate fraudulent behavior or other risks.
• Gather and compile comprehensive supporting documentation for each case. Accurately record all findings and observations in the Case Management System, ensuring that each case is well-documented for further investigation and resolution.
• Adhere strictly to banking regulations, internal policies, and procedures. Ensure that all tasks are completed within established timelines to maintain compliance and operational efficiency.
• Stay informed about the latest developments in banking operations, policies, and emerging fraud trends. Leverage this knowledge to facilitate effective fraud investigations and implement risk mitigation strategies.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge in fraud detection and risk management. Contribute to the continuous improvement of processes and procedures to strengthen our institution's defenses against fraud.

 

Required Qualifications, Skills and Capabilities:

• 2+ years of relevant experience
• Strong decision making, sound judgment & analytical skills
• Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.
• Attention to detail, able to ask probing questions and tactfully address discrepancies.
• Ability to work in a fast-paced environment, maintaining adherence to strict deadlines and timelines.
• Intermediate PC skills & keyboard/typing
• Excellent verbal and written communication skills
• Professional attitude
• Prior customer service experience 
• Continuing education in Business / Communications / Criminal Justice

Preferred Qualifications, Skills and Capabilities:

• Bilingual (English/Spanish) beneficial
• Prior Fraud prevention or detection experience a plus

 

Responsible for reviewing account activity, analyzing and identifying information and thoroughly documenting in a CMS