Location: Plano, TX, United States

The mission of the Global Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses’ ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests. 

As a manager on the GS Vulnerable Adult Investigations team, you will supervise and direct the activities of a team of investigators and perform investigations of elder/ vulnerable adult financial exploitation.  You will be focused on root cause analysis, quantifying risk and ensuring compliance with the GS Vulnerable Adult Investigations Procedure, then communicating those findings to management in a fashion that prompts them to initiate systems, process, and procedural change to address the identified areas of concern.

Job responsibilities:

• Manage the investigation process with a focus on gathering evidence for elder/ vulnerable adult investigations while ensuring compliance with regulatory requirements as well as internal policies and procedures.  
• Ensure team compliance and collaboration with referrals to applicable Adult Protective Service (APS) agencies and/or state regulators.
• Work closely with Risk and other key Line of Business (LOB) personnel to analyze controls based on investigation findings and recommend enhancements/remediation when deficiencies or opportunities are identified.. 
• Work closely with Americans with Disabilities Act  (ADA) Compliance, ADA  
• Work effectively with JPMC's technology support teams to discover how frauds occur through a deep understanding of JPMC systems and the processes that support them. 
• Maintain strong liaison and working relationships with all federal, state and local law enforcement and regulatory agencies, including international enforcement agencies. 
• Incorporate feedback from Investigators to identify credible, actionable intelligence.

Required qualifications, capabilities, and skills:

• Bachelor's degree in Criminal Justice, Business, related field or work experience
• 10+ years of experience in financial fraud investigations or related law enforcement
• Advanced understanding of fraud and risk, working with internal management, and acting as a liaison with the law enforcement community at the local, state, federal, and international levels
• Ability to manage staff spread across diverse geographies
• Ability to coordinate, work with and gain the trust of business stakeholders, technical resources, and third-party vendors
• Able to articulate sophisticated fact patterns to non-technical line of business risk partners and memorialize investigations into regular reporting requirements
• Excellent written and verbal communication skills are required

Preferred qualifications, capabilities, and skills:

• Industry recognized certifications such as CFE, PCI, etc. are preferred
• Court room testimony experience
• MBA preferred 

 

 

Looking for an experienced Investigations Manager to join our Global Security (GS) Vulnerable Adult Investigations team.