Location: New York, NY, United States

Job Description

We're looking for an integrated marketing manager who brings structure to complexity, builds strong cross-functional partnerships, and makes sure that high-impact client stories show up in the right campaigns when it matters most.

Reporting to the Head of Client Stories, you'll coordinate with campaign managers, product marketers, sales engagement, and regional teams to plan and activate client story assets across channels. You'll also support the production side - partnering with client relationship teams, helping prep for interviews and shoots, and supporting on-set logistics.

This role is designed to grow with you; as you get comfortable, you'll take on greater ownership of projects and processes, leading execution and driving outcomes across a broad stakeholder set.

This role is a great fit if you're someone who builds relationships naturally, holds yourself to high standards, solves problems before they become problems, and has an appetite for learning. Experience in a large corporate organization is beneficial, since the work spans many teams and touchpoints. You'll have meaningful growth opportunities - expanding scope, visibility with senior partners, and hands-on development - all while helping tell the stories of some of the world's largest companies.

Responsibilities

• Plan how client stories are used across priority marketing initiatives, by partnering with campaign managers, product marketers, sales engagement, and regional teams - and own programs end to end.
• Help run the day-to-day Client Stories program by managing intake, timelines, dependencies, and stakeholder check-ins so that work moves forward predictably.
• Maintain the editorial pipeline and calendar to keep the team ahead of key marketing moments, prioritization decisions, and asset needs.
• Support client story development with client relationship teams by shaping the narrative, defining objectives, and preparing interview briefs that set everyone up for success.
• Coordinate production workflows with internal partners and agencies, including scheduling, reviews, delivery and distribution of final assets.
• Manage approvals and feedback cycles with professionalism, responsiveness, and consistent follow-through that builds trust.
• Use AI tools to streamline workflows and improve efficiency, while protecting quality and brand standards.
• Identify opportunities to improve how the program operates - flag issues early, propose solutions, and help implement them.

 

Key Outcomes

• Client story assets are delivered on time and are easy for teams to pick up and activate across campaigns and regions.
• Stakeholders feel informed, supported, and confident in the process, from intake through delivery.
• Deliverables consistently reflect J.P. Morgan Payments standards and work effectively across channels.
• The program maintains a steady, sustainable pipeline of storytelling opportunities with clear prioritization and visibility.
• Workflow efficiency, clarity, and collaboration improve over time through continuous refinement.

 

Unique Aspects

• You'll work closely with Product, Regional, Sales Engagement, and Marketing teams in a highly visible program with broad internal reach.
• You'll work with teams supporting some of the world's largest companies, helping to translate complex client work into compelling, distinctive marketing assets.
• The role offers a strong growth runway through expanding scope, increasing ownership, and exposure to senior stakeholders.

 

Required Qualifications, Skills, and Capabilities

• Bachelor's degree in Marketing, Communications, Business, or a related field preferred.
• At least 3 years of experience in integrated marketing, campaign execution, marketing operations, or a related discipline. Financial services experience is a plus but not a requirement.
• Experience working in a large corporate preferred, with comfort navigating a matrix organization and managing multiple stakeholders.
• Strong relationship-building and communication skills - able to collaborate across functions and seniority levels.
• Exceptional attention to detail, with consistently high standards for quality and precision.
• Ability to manage multiple workstreams, timelines, and approvals in a dynamic environment.
• Ability to quickly assess what matters most, prioritize competing demands, and focus energy where it will have the greatest impact.
• Proactive, accountable mindset with a willingness to learn and continuously improve ways of working.
• Comfort supporting elements of client story production, including interview coordination, video shoot logistics, and agency collaboration.
• Experience with corporate or B2B clients is advantageous.

 

This is a full-time, in-office position. Locations: New York, Jersey City, Plano or Chicago.

An integrated marketing role within J.P. Morgan Payments, focused on operationalizing the Client Stories program: coordinating with campaign, product marketing, sales engagement, and regional teams to plan, produce, and activate client story assets across channels. Strong growth runway with increasing ownership over time.