reporting to our Audience Insights and Engagement team, you will cultivate and grow our social media communities across platforms while operating within the controls and guardrails that protect our employees and the firm. Youll review comments and messages, elevate potential reputational concerns, and propose new engagement ideasusing sound judgment and a range of tactics to strengthen community and build trust in the brand.

 Job Responsibilities:

• Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels

• Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact

• Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures

• Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations

• Partner closely with content creators, marketers, and communicators across lines of business

• Work closely with the social media content and creative team, using insights and trending topics to inform content strategies

• Create reporting dashboards to measure organic content performance and inform content strategy. 

• Stay up to date with industry trends, social media algorithms, and platform updates to optimize social listening and engagement strategies. 

 

Required Qualifications, Capabilities, and Skills

• 3-5 years of experience working in social media
• Excellent written and verbal communication skills

• In-depth knowledge of social media platforms, trends, and emerging technologies

   

• Understanding of the media landscape, with a strong lens on brand protection

• Proven ability to write compelling, on-brand social copy to spark conversation and positive audience interaction.

   

• Strong analytical skills with the ability to interpret and present data effectively

• Highly organized, creative, and collaborative thinker

   

 

Preferred Qualifications, Capabilities, and Skills

• Bachelors degree 
• Demonstrates good judgement and passion for PR, crisis management, and issues analysis 
• Familiarity with social listening tools and platforms; experience with Sprinklr is preferred
• Enthusiastic team player capable of cultivating relationships across functions and lines of business

Global social media community manager: engage 14M+ users, drive conversations, manage risk, and protect the brand.