Join our team to protect the firm's employees and assets throughout North America.

As a Technical Security Analyst within Global Security, you will deliver alarm monitoring training while supporting other technical security functions. This position is designed to deliver alarm monitoring training while supporting other technical security functions. The Technical Security Analyst will assist with training coordination, material maintenance, and operational support, fostering a collaborative environment and ensuring resources are current and accessible.

Job Responsibilities

• Lead the training of all new hires, primarily in alarm monitoring, and provide cross-training in other technical security areas as needed.

• Schedule and organize training sessions, ensuring trainers and trainees are prepared.

• Maintain and update training materials, job aids, videos, lesson plans, and Confluence documentation.

• Ensure all documentation for alarm monitoring and other areas is accurate and up to date.

• Act as a resource for team leads and operators, providing guidance, answering questions, and supporting daily operations.

• Assist trainers and operators as needed, stepping in to cover duties and maintain operational proficiency.

   

• Conduct regular check-ins with trainees to gather feedback and monitor progress.

• Assist with training feedback surveys and knowledge assessments, including grading and distribution.

• Prepare and send weekly training summaries to management, and distribute newsletters and policy/procedure updates as directed.

• Adjust work hours as needed to accommodate training and support responsibilities.

 

Required Qualifications, Capabilities, and Skills:

• Strong written and verbal communication skills

• Ability to provide and receive constructive feedback

• Flexibility and adaptability in a dynamic environment

• Innovative mindset with initiative to improve training and processes

• Reliability and integrity; able to work independently and as part of a team

• Strong organizational skills

• Broad understanding of technical security roles, topics, and equipment

• Proactively seeks opportunities to grow and take on new responsibilities

Lead expert security training, oversee alarm monitoring, onboard new hires, and promote consistently high performance across the team.