**Executive Director - Payment Operations (Mumbai, India):** Drive Europe hours' FX ops, strengthen daily execution, lead incident response, and ensure clear escalation. Collaborate across Asia-Europe for consistent service, pockets of measurable operational resilience. Manage risk, resolve issues swiftly, improve service quality, shape operating model, and deliver key workstreams (same-day currency settlement, currency migration, and insourcing). Serve as Information Owner for FX apps, governing access and associated controls. Requires 15+ years in payments FX ops, leading time-critical escalations, and executing change initiatives.
Full Job Description
Location: Mumbai, Maharashtra, India
Run critical payments foreign exchange operations during Europe hours and help keep global markets moving. In this senior leadership role based in Mumbai, you will strengthen day-to-day execution, lead incident response, and ensure clear, timely escalation. You will partner across Asia and Europe to deliver consistent service outcomes and measurable operational resilience. You will also drive major change initiatives, including same-day currency settlement and currency migration and insourcing delivery. Job summary
As an Executive Director in Payments Foreign Exchange Operations, you will provide senior leadership for operations coverage during European working hours from Mumbai, ensuring resilient execution, effective incident management, and strong stakeholder outcomes. You will work with partners across Operations, Product, Technology, Front Office, and Controls to manage risk, resolve issues quickly, and continuously improve service quality. You will also help shape our operating model and lead key delivery workstreams, including same-day currency settlement and currency migration and insourcing. In addition, you will serve as an Information Owner for designated foreign exchange applications, governing access and associated controls.
Job responsibilities
Lead payments foreign exchange operations activities during European working hours to ensure accurate, timely, and controlled processingOwn senior escalation management, including investigation, prioritization, stakeholder coordination, and end-to-end resolutionDrive operational excellence through governance, runbooks, well-defined procedures, and disciplined control executionBuild trusted relationships with stakeholders across Asia and Europe, including Operations, Product, Technology, Front Office, Controls, and partner teamsCommunicate operational performance, incidents, risks, and delivery status through clear, executive-ready updatesRepresent the function in regional governance forums and service reviews, as neededShape strategy and operating model evolution, including process simplification, automation opportunities, and resiliency improvementsMonitor key operational metrics and prioritize actions that improve stability, quality, and client outcomesLead operational readiness for same-day currency settlement, including process design, handoffs, exception management, testing support, and go-live stabilizationPlan and deliver operational components of currency migrations and insourcing, including cutover coordination, issue triage, and post-migration stabilizationGovern application access as an Information Owner by approving, provisioning, recertifying, and evidencing access controls aligned to least-privilege principlesRequired qualifications, capabilities, and skills
15 years of experience in payments operations and/or foreign exchange operations, including settlement processing and exception management15 years of experience leading time-critical escalations and cross-functional incident resolution across regions and time zonesDemonstrated experience executing operational risk and control practices, including evidence retention and remediation of control findingsDemonstrated experience delivering operational change initiatives (for example, new settlement capabilities, migrations, or process transformation)Proven ability to partner effectively with stakeholders across Asia and Europe in a multi-time-zone operating modelExperience developing and maintaining runbooks, standard operating procedures, and control routines for resilient executionExperience supporting testing readiness and execution for operational change (for example, user acceptance testing support and parallel run planning)Experience with application access governance, including approvals, provisioning, modifications, removals, and periodic access reviews
Preferred qualifications, capabilities, and skills
Experience supporting same-day currency settlement or similar settlement model enhancementsTrack record leading currency migration and/or insourcing initiatives, including cutover planning and hypercare stabilizationFamiliarity with audit practices and control testing or attestation disciplines in an operations environmentExperience driving operating model improvements, process simplification, and automation opportunities in a control-focused settingExperience partnering closely with Information Security and Technology teams to manage application risk and stability
Lead Payments FX Operations, boosting resilience, incident response, service quality, and same-day settlements and migration delivery
