Posted 16 days ago
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Customer Service Advisor at Chase in Edinburgh providing high-quality support to customers primarily via phone, handling complex queries and escalations. You will resolve issues at first contact, assist customers with the digital app and new product launches, and collaborate with teammates to improve service and processes. The role is 35 hours per week over 4 days with a hybrid blend of office and home working and a range of shifts between 8am and 9pm.
- Compensation
- Not specified
- City
- Edinburgh
- Country
- United Kingdom
Currency: Not specified
Full Job Description
Location: EDINBURGH, MIDLOTHIAN, United Kingdom
Elevate Your Career by joining us as Customer Service Specialist at Chase Bank!
Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023, 2024 and 2025!, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!
Why Chase?
At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.
Job responsibilities
• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.
Required qualifications, capabilities, and skills
• Customer service experience in financial services, banking or a contact centre environment.
• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.
What We Offer:
• Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.
Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!
#ICBCareer
#ChaseUKCustomerServices
Join Chase as a Customer Service Specialist and help resolve customers complex queries with exceptional service.
