Posted 17 days ago
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Join the Operations Support team in Krakow to provide critical support for cargo movements, including nomination creation, invoicing, cargo documentation and reporting for internal and external customers. You will collaborate with commercial and operations stakeholders to resolve complex issues, handle month-end reporting, and maintain operational manuals. The role involves driving process improvements and participating in LEAN/Continuous Improvement initiatives while supporting financial reconciliations and high transaction volumes. Strong English, a university degree or equivalent experience, and familiarity with SAP and Excel are desirable.
- Compensation
- PLN 80,400 – PLN 121,200 PLN
- City
- Krakow
- Country
- Poland
Currency: PLN
Full Job Description
Job Family Group:
Worker Type:
Posting Start Date:
Business Unit:
Experience Level:
Job Description:
The annual base salary range for this position:
zł80,400.00 - zł121,200.00
We are interested in attracting people to our business who share our core working values of honesty, integrity, and respect for others. We also seek individuals who can build on our business vision, are prepared to accept accountability, and can achieve great results through teamwork while adapting to a dynamic business environment.
The successful candidate will join a team of Operations Support Analysts in Krakow, providing critical support for the completion of cargo movements. This includes nomination creation and maintenance, invoicing, cargo document handling, and reporting for both internal and external customers. The scope of the team evolves as business needs change.
Responsibilities:
Manage cargo-related documentation, including export and import paperwork.
Support cargo movement execution, resolve complex issues, and implement new business scenarios.
Collaborate with Commercial/In-Land Operators, Operations Support Teams, Team Lead, and other internal and external stakeholders to ensure efficient global processes.
Investigate posting errors and handle month end reporting.
Update operational reports regularly and maintain onboarding materials and manuals, ensuring continuous review and improvement.
Drive process improvements and participate in LEAN or Continuous Improvement projects to adopt best practices.
Manage invoice processing and financial reconciliations as part of operational support.
Requirements:
University degree and/or equivalent work experience.
Proven ability to cover multiple roles, including roles on other desks, take on additional projects, and manage a high volume of transactions efficiently and accurately.
Ability to manage competing priorities and maximize value in a fast-paced environment.
Working knowledge of LEAN or other CI tools will be highly considered.
Very good level of English (B2 minimum).
Knowledge of SAP is preferable; proficiency in Microsoft Excel would be an asset.
Benefits Overview:
We offer an annual performance bonus paid in February, along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance, with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit, three additional Personal Leave Days, dedicated wellbeing spaces, subsidized canteen, 24/7 access to psychologist, a Cafeteria program and sports cards.
We foster integration through team activities, employee clubs, and networks. Our hybrid work model is supported by a Workplace Accessibility program, and we offer access to online learning platforms and a broad range of development resources.
Additional benefits include participation in a voluntary long-term savings plan (PPK), discounts on pension products (IKE/IKZE) and a discounted share
purchase program.
If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply!
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