at J.P. Morgan
Bulge Bracket Investment BanksPosted 7 days ago
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**Senior Content Governance Specialist** Lead end-to-end governance and operations projects, improving employee-facing content experiences across major products and services. Key responsibilities: Establish standard documentation, maintain access controls, optimize content lifecycle, and analyze performance metrics. Collaborate with cross-functional teams, ensuring narrative consistency and enhancing user experiences. Requires 3+ years of project delivery experience, exceptional verbal and written communication skills, accessibility guidelines knowledge, and proficiency in content platforms. Demonstrate technical literacy, and Excel proficiency. Hamburg, DE.
- Compensation
- Not specified
- City
- Newark
- Country
- United States
Currency: Not specified
Full Job Description
Location: Newark, DE, United States
Join our team and make a significant impact through innovative project management to drive employee confidence and satisfaction.
As a Content Governance Specialist, Senior Associate on the Governance and Operations team, you will play an important role in shaping employee experiences through end-to-end content process improvements/standardization and building employee confidence across our products and services. Using your expertise in planning, executing, delivering and communicating results, you will work independently and in small teams to deliver streamlined employee experiences. You will also be called upon to document procedures, so excellent written and verbal communications are extremely important. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
Job responsibilities
- Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
- Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approversMaintaining approval workflows and access controlsDefining how content is stored, tracked, and optimized over timeIdentifying and removing bottlenecks in the content lifecycleAnalyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.Collaborate with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, product team, etc., to deliver the best experience and simplified self-service for our employees.Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment.Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.Required qualifications, capabilities, and skills
- 3+ years of experience working on and delivering measurable project results.Demonstrated expertise in verbal and written communication - with a focus on digital products and platformsDemonstrated knowledge of accessibility guidelines and inclusive design in contentExperience incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experiencePreferred qualifications, capabilities, and skills
- Proficiency with Excel; knowledge of HTMLProject management skillsExperience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate contentUnderstanding of how different systems interact with each other to create an end-to-end user journeyKnowledge of how AI & LLM tools are used to enhance content delivery and outcomes Contribute to shaping customer experiences with your growing expertise in content design at a leading financial institution.Apply now
SIMILAR OPPORTUNITIES
Content Governance Specialist, Senior Associate
Compensation
Not specified
City: Newark
Country: United States
ExperiencedNo visa sponsorship**Senior Content Governance Specialist** Lead end-to-end governance and operations projects, improving employee-facing content experiences across major products and services. Key responsibilities: Establish standard documentation, maintain access controls, optimize content lifecycle, and analyze performance metrics. Collaborate with cross-functional teams, ensuring narrative consistency and enhancing user experiences. Requires 3+ years of project delivery experience, exceptional verbal and written communication skills, accessibility guidelines knowledge, and proficiency in content platforms. Demonstrate technical literacy, and Excel proficiency. Hamburg, DE.
Full Job Description
Location: Newark, DE, United States
Join our team and make a significant impact through innovative project management to drive employee confidence and satisfaction.As a Content Governance Specialist, Senior Associate on the Governance and Operations team, you will play an important role in shaping employee experiences through end-to-end content process improvements/standardization and building employee confidence across our products and services. Using your expertise in planning, executing, delivering and communicating results, you will work independently and in small teams to deliver streamlined employee experiences. You will also be called upon to document procedures, so excellent written and verbal communications are extremely important. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.Job responsibilities- Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
- Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approversMaintaining approval workflows and access controlsDefining how content is stored, tracked, and optimized over timeIdentifying and removing bottlenecks in the content lifecycleAnalyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.Collaborate with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, product team, etc., to deliver the best experience and simplified self-service for our employees.Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining our control environment.Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.Required qualifications, capabilities, and skills
- 3+ years of experience working on and delivering measurable project results.Demonstrated expertise in verbal and written communication - with a focus on digital products and platformsDemonstrated knowledge of accessibility guidelines and inclusive design in contentExperience incorporating user feedback and insights for continuous improvementProficient technical literacy in content platforms and understanding their impact on user experiencePreferred qualifications, capabilities, and skills
- Proficiency with Excel; knowledge of HTMLProject management skillsExperience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate contentUnderstanding of how different systems interact with each other to create an end-to-end user journeyKnowledge of how AI & LLM tools are used to enhance content delivery and outcomes Contribute to shaping customer experiences with your growing expertise in content design at a leading financial institution.
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