Location: Wilmington, DE, United States

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Banking Payments, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute, to the success of JPMorgan Chase's user experience design efforts.

Our customers use Chase to send and receive money for life events large and small, and the landscape is changing. We're looking for someone to help lead this transformation, to uplevel our ways of working and customer experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience
• Strong cross-functional collaboration skills, working effectively with product, marketing, design, and technology teams
• Proficiency in using data and analytics to inform content decisions and measure impact

• Experience overseeing multiple projects simultaneously, prioritizing tasks, and delivering on deadlines

   

 

Preferred qualifications, capabilities, and skills

• Experience leading teams through organizational change, with a focus on maintaining morale and engagement
• Understanding of financial regulations, compliance requirements, and industry standards as they relate to content creation and distribution
• Proven ability to partner with subject matter experts, legal, compliance, and risk teams to ensure content accuracy and appropriateness

 

Lead content design initiatives, enhancing customer experiences across digital platforms at a leading financial institution.