Bulge Bracket Investment Banks

Posted 2 months ago

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Senior product manager within Connected Banking responsible for end-to-end product lifecycle, from strategy and discovery to delivery and performance tracking. Leads the Enrollment APG overseeing onboarding and signup flows for Consumer Credit, Business Credit, and a paid subscription product while driving customer-centric solutions. Manages and coaches product managers, collaborates cross-functionally with design, technology, marketing, and data, and focuses on scalability, resiliency, and measurable product KPIs.

Compensation: Not specified
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Connected Banking team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead the Enrollment APG within Connected Banking, overseeing onboarding and signup flows for Consumer Credit Journey, Business Credit Journey, and a new paid subscription product
Manage and coach a team of product managers, fostering growth and accountability
Own the full product lifecycle: strategy, discovery, delivery, and ongoing KPI/results monitoring
Collaborate cross-functionally with product, marketing, technology, design, and data teams to deliver seamless solutions
Champion a customer-centric approach by understanding how customers become and remain engaged with Chase, blending customer needs with business objectives

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Proven experience in end-to-end product management, including strategy, delivery, and performance tracking
Demonstrated ability to manage and mentor team members, or a strong track record indicating readiness for people management
Strong technical fluency and comfort with technology, with hands-on experience in both customer-facing UI conversion flows and backend system integration (APIs, events, batch files)
Excellent cross-functional collaboration skills, comfortable working with large-scale systems and diverse partners
Ability to understand and address the fundamental needs of customers, ensuring solutions are simple and effective

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization
Prior experience as a people manager within product management, ideally at the 603 level or equivalent.
Background in digital account opening, online checkout flows, or large-scale account management systems.
Passion for solving complex matters with a customer-centric mindset

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics.

Full Job Description

Location: New York, NY, United States

Job responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead the Enrollment APG within Connected Banking, overseeing onboarding and signup flows for Consumer Credit Journey, Business Credit Journey, and a new paid subscription product
Manage and coach a team of product managers, fostering growth and accountability
Own the full product lifecycle: strategy, discovery, delivery, and ongoing KPI/results monitoring
Collaborate cross-functionally with product, marketing, technology, design, and data teams to deliver seamless solutions
Champion a customer-centric approach by understanding how customers become and remain engaged with Chase, blending customer needs with business objectives

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Proven experience in end-to-end product management, including strategy, delivery, and performance tracking
Demonstrated ability to manage and mentor team members, or a strong track record indicating readiness for people management
Strong technical fluency and comfort with technology, with hands-on experience in both customer-facing UI conversion flows and backend system integration (APIs, events, batch files)
Excellent cross-functional collaboration skills, comfortable working with large-scale systems and diverse partners
Ability to understand and address the fundamental needs of customers, ensuring solutions are simple and effective

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization
Prior experience as a people manager within product management, ideally at the 603 level or equivalent.
Background in digital account opening, online checkout flows, or large-scale account management systems.
Passion for solving complex matters with a customer-centric mindset

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics.

Connected Banking - Enrollment Product Manager, Vice President

Full Job Description

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