Full Job Description

Location: Tampa, FL, United States

If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team.

As a Client Service Delivery Specialist IV within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures.

The Global Client Access - Access Support Group provides high quality technical support via telephone and chat. Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine daily tasks and participating in special department projects.

Job responsibilities

Provide daily support within our operations, addressing client inquiries, and troubleshooting issues using your knowledge of our policies and procedures.
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Required qualifications, capabilities and skills

Baseline knowledge of client service operations, troubleshooting, and service referral.
Demonstrate ability to apply policies and procedures to solve non-routine problems.
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
Ability to accurately process transactions and ensure data integrity.
Skills to manage multiple tasks efficiently in a fast-paced environment.
Ability to identify common issues and provide straightforward solutions.
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
Fluent in Portuguese and English languages (written, verbal, reading) communications.

Preferred qualifications, capabilities and skills

Call center/ Chat Assist experience

Required or additional information

Hours 8:00am - 9:00pm Eastern Standard Time
9 hour schedule will be determined between 7am - 9pm
Training will be between 8am - 5pm or 9am - 6pm
Candidate required to observe local LATAM holidays and work US holidays except, Christmas and New Years.

Join JPMorganChase as a Client Service Delivery Specialist IV to deliver top-tier support and resolve client inquiries efficiently.

Bulge Bracket Investment Banks

17 days ago

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Client Service Specialist IV - Bilingual Portuguese/English Required

at J.P. Morgan

ExperiencedNo visa sponsorship

Not specified

Currency not set

City: Tampa

Country: United States

As a Client Service Delivery Specialist IV in Tampa, you will provide high-quality technical and client support via phone and chat, troubleshoot issues, and identify opportunities to refer services based on client needs. You will apply company policies and procedures to resolve non-routine problems, accurately process transactions, and escalate unresolved technical issues. The role requires fluency in Portuguese and English, strong communication and multitasking skills, and availability for varied shifts within Eastern Time.

Apply now

Full Job Description

Location: Tampa, FL, United States

If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team.

Job responsibilities

Provide daily support within our operations, addressing client inquiries, and troubleshooting issues using your knowledge of our policies and procedures.
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Required qualifications, capabilities and skills

Baseline knowledge of client service operations, troubleshooting, and service referral.
Demonstrate ability to apply policies and procedures to solve non-routine problems.
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
Ability to accurately process transactions and ensure data integrity.
Skills to manage multiple tasks efficiently in a fast-paced environment.
Ability to identify common issues and provide straightforward solutions.
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.
Fluent in Portuguese and English languages (written, verbal, reading) communications.

Preferred qualifications, capabilities and skills

Call center/ Chat Assist experience

Required or additional information

Hours 8:00am - 9:00pm Eastern Standard Time
9 hour schedule will be determined between 7am - 9pm
Training will be between 8am - 5pm or 9am - 6pm
Candidate required to observe local LATAM holidays and work US holidays except, Christmas and New Years.

Join JPMorganChase as a Client Service Delivery Specialist IV to deliver top-tier support and resolve client inquiries efficiently.

Job Details

Client Service Specialist IV - Bilingual Portuguese/English Required

Full Job Description

SIMILAR OPPORTUNITIES

International Registered Client Service Associate - Bilingual Portuguese/English

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Job Details

Client Service Specialist IV - Bilingual Portuguese/English Required

Full Job Description

SIMILAR OPPORTUNITIES

International Registered Client Service Associate - Bilingual Portuguese/English

Account Specialist IV- Mortgage- Bilingual English & Spanish Required

Client Support Specialist

Client Services Specialist

Business Client Service Specialist