Client Service Account Manager - Client Onboarding & Service - Senior Associate
at J.P. Morgan
Posted 16 days ago
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Senior Client Service Associate within J.P. Morgan Payments Client Service supporting a portfolio of large corporate and financial institution clients to effectively utilize payments products and services. Acts as the client's central point of resolution and escalation, proactively advising clients, managing service issues, and liaising with bank partners. Identifies product and service gaps, recommends value-added treasury solutions, and ensures client compliance with regulatory and risk policies. Role requires strong communication, partnership skills, flexibility in hours/virtual tools, and proficiency in both French and English.
- Compensation
- Not specified
- City
- Toronto
- Country
- Canada
Currency: Not specified
Full Job Description
Location: Toronto, ON, Canada
As a Sr Client Service Associate , within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job Responsibilities:
- Key advisor and proactive partner to the client, providing advice/consultation on decision making
- Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
- Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
- Convey complex ideas and client issues with confidence
- Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
- Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualification, capabilities or skills
- Minimum of 5+ years of relevant industry and/or functional experience.
- Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions.
- Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
- Ability to present oral and written communication in an organized, clear and confident manner.
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Ability to effectively partner with internal colleagues and external clients.
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Outlook mobile suite, etc.) when business needs arise.
- Proficiency in both French and English is required.
