Location: OH, United States

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

 

As a Product Manager within the Branch Network Client Central team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and develop profitable products that provide customer value. You guide successful launches, gather crucial feedback, and ensure top-tier client experiences, partnering closely with cross-functional teams while maintaining a strong commitment to scalability, resiliency, and stability.

 

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
• Partners with cross-functional teams (e.g., engineering, design, data, and go-to-market) to deliver high-quality products with strong scalability, resiliency, and stability
• Leads end-to-end product life cycle activities from concept through launch, incorporating feedback loops to continuously improve the client experience
• Defines and communicates requirements and acceptance criteria to support delivery against the roadmap and overall value proposition

 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to translate customer needs and research findings into a prioritized roadmap and well-managed backlog
• Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
• Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
• Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience influencing without direct authority and building alignment across multiple stakeholders and teams
• Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
• Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
• Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience

Lead by understanding customer needs, leveraging advanced knowledge of product development, design, and data analytics