Location: Mumbai, Maharashtra, India

Join our dynamic team to shape and execute strategic communication initiatives that enhance our brand and support our business priorities in India. Your role will be crucial in driving innovative and engaging content across multiple platforms.

Job Summary 

As an Associate- External Communications, you will develop and execute strategic public relations plans that align with business priorities and the firm’s cultural values. You will ensure brand and messaging consistency, serve as strategic counsel to senior executives, and partner with stakeholders to deliver aligned strategies and messaging.

Job responsibilities

• Develop and execute a strategic public relations plan that aligns with business priorities and cultural values, including a comprehensive media strategy across Technology, Operations, Corporate, Risk, and Finance.
• Ensure brand and messaging consistency through impactful content, highlighting innovative initiatives on relevant channels.
• Serve as strategic counsel to senior executives and stakeholders on communications-related matters.
• Partner with stakeholders across regional, global, business, and corporate function teams to deliver aligned strategies and messaging.
• Develop a key messaging framework and curate content for external storytelling to support identified goals.
• Write high-quality content, including press releases, thought leadership articles, announcements, and executive speeches.
• Proactively pitch journalists for earned media coverage in top-tier news outlets.
• Collaborate with global teams to design and deliver firm-aligned content using digital and multimedia storytelling techniques.
• Design and maintain a corporate toolkit and asset library for JPMorgan Chase Corporate Centers in India.
• Support incident management efforts to protect and enhance the company's reputation.
• Design and implement a robust external communication operating framework, track and report metrics, and analyze the effectiveness of communication strategies to inform future plans.

Required qualifications, capabilities and skills

• 8+ years of work experience, with at least four years managing public relations for a large global organization, technology, or GCC clients.
• Proven strategic leadership with the ability to operate at high business levels while remaining hands-on and team-oriented.
• Excellent judgment, tact, and understanding of public messaging.
• Deep media relations and incident management experience, with a network of trusted external relationships.
• Strong competencies in traditional, digital, and social media channels.
• Proficiency in MS Office for strategic planning, tracking, and reporting.
• Self-driven, motivated, and demonstrates a strong work ethic and integrity.
• Ability to work independently and manage multiple stakeholders in a matrixed organization.
• Entrepreneurial, can-do attitude with speed, agility, and high standards in a fast-paced environment.
• Superb written and verbal communication skills, with strong interpersonal, networking, and presentation abilities.
• Outstanding judgment, problem-solving skills, resourcefulness, and strong organizational skills to prioritize and balance multiple projects.

Preferred qualifications, capabilities and skills

• Strong understanding of managing communications in a heavily regulated, highly scrutinized environment, particularly in financial services.
• Ability to execute in high-profile settings and support senior leaders in a global, fast-paced organization.
• Versatility in executing various writing styles and voices.
• Creative mindset and ability to generate new ideas.

Associate, External Communications