At ING, were more than just a bank. Were here to make life simpler and more rewarding for our customers and our people. We believe banking should be seamless in the background, freeing people up to focus on what really matters to them

Were looking for a Senior Analyst UMR & Escalations to join our KYC Operations team. In this role, youll play a key part in protecting the bank and our customers by investigating unusual activity and identifying potential financial crime risks. Youll bring curiosity, analytical thinking, and sound judgement to assess complex cases and determine appropriate escalation pathways.

This is a permanent role based in Sydney.

What youll do

• Conduct risk-based investigations into unusual transactions and customer behaviour across ING.
• Analyse customer data and activity to determine whether behaviour aligns with known profiles and expected patterns.
• Apply AML/CTF and Financial Economic Crime (FEC) knowledge to assess suspicion and recommend escalation where appropriate.
• Document investigations thoroughly, ensuring all findings, evidence, and decisions meet ING standards.
• Partner with internal teams to support Suspicious Matter Report (SMR) preparation and submission.
• Contribute to continuous improvement initiatives, helping refine processes and uplift investigation quality.

What were looking for

• Experience in transaction monitoring, AML/CTF investigations, or financial crime within banking or financial services.
• Strong analytical skills, with the ability to interpret complex data and make risk-based decisions.
• Sound knowledge of regulatory frameworks and financial crime compliance requirements.
• Excellent attention to detail and ability to produce clear, well-structured documentation.
• Strong communication skills, with the ability to collaborate and influence stakeholders.
• A proactive mindset, with the confidence to challenge, question, and improve existing processes.

Whats in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We cant wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Wednesday, the 10th of June.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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