About ING & Tribe Payments

Every day, millions of customers interact with their transactions, checking what happened, understanding where their money went, and deciding what to do next. These moments shape trust, confidence and ultimately how customers feel about their bank.

Within Tribe Payments, our Customer Insights team is responsible for turning raw transaction data into clear, meaningful and actionable insights. Our ambition is simple but bold: help customers understand their money instantly, reduce friction when something goes wrong, and empower better financial decisions, at scale.

To strengthen this mission, were looking for a Product Manager Customer Insights who is excited to work at the intersection of customer experience, data, payments and technology.

The team & setup

Youll join a multidisciplinary product team within Payments, working with engineers, designers, data specialists, and stakeholders across Commercial, Risk and Operations.

Together, youll help shape how transaction insights are designed, built and scaled, not only in the Netherlands, but also across new markets. This is a role for a product professional who enjoys handson ownership, collaboration, and seeing tangible impact from their work.

Your role & what youll be doing

As Product Manager Customer Insights, you take responsibility for meaningful parts of the customer journey and drive them from problem discovery to live product.

You combine a commercial mindset with technical fluency and are comfortable working closely with engineers to make informed product decisions in a complex payments environment. You focus on delivering customer value today while shaping solutions that can scale tomorrow.

In this role, you will:

• Own and improve key parts of the Customer Insights and Transaction experience
• Turn customer problems and commercial opportunities into clear product requirements
• Work closely with engineering and design to bring solutions to life
• Use data and insights to prioritise what matters most
• Collaborate across disciplines to ensure solutions are reliable, compliant and scalable
• Support international rollouts by designing products that can grow beyond one country
• Continuously learn and improve the product based on real customer usage and feedback

What were looking for

Were looking for a product person who is curious, pragmatic and impactdriven.

You bring:

• 3+ years of experience as a Product Manager, Product Owner or similar role in a digital product environment
• Strong commercial acumen: you understand how products create value and how to measure success
• Solid technical understanding: data flows, APIs, platforms and delivery constraints make sense to you
• A datainformed mindset when it comes to prioritisation and decisionmaking
• Strong collaboration and communication skills across technical and nontechnical stakeholders
• Comfort working in a regulated, complex environment

Nice to have

• Experience with payments, transaction data, reporting or customer support journeys
• Exposure to scaling products internationally

What we offer you

• Ownership of highimpact customer journeys used by millions
• Work on products that matter, together with highly skilled professionals in a collaborative, agile environment
• Growth opportunities towards Senior Product roles and Product Lead positions

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:
https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and cocreation
• A role with impact in a highvisibility area of Business Banking
• A passionate, multidisciplinary squad and a culture that rewards initiative and ownership
• Learning budget, coaching, and broad growth opportunities across ING

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING.

Ready to help shape how customers understand and trust their money?
Apply now and join us on our journey.