Expertise Lead, Management Information

Business Intelligence (BI) Lead

This Management Information (MI) Expertise Lead position is based in the Philippines.

1. Role Summary

MI Expertise Lead (Philippines)

• Leads design & delivery of operational MI for global Retail CDD
• Co-defines data & MI strategy for Retail FCP with Data Product Lead
• Acts as bridge between demand and supply for data, operations, and WFM
• Drives standardisation, prioritization, governance, and insight-led steering

2. Scope & Impact

Owns MI capability across Global FCP / Retail Operations:

• Performance & analytics: productivity, quality, pipeline, efficiency
• Operational MI: enables country & hub steering
• Data management: quality, consistency, governance
• Compliance: regulatory and audit adherence
• Stakeholders: front office, operations, risk, tribes
• Change: drives adoption across countries and hubs

3. Core Responsibilities

Strategy & Governance

• Define and maintain global MI strategy aligned to Retail FCP priorities
• Establish data governance standards (accuracy, consistency, security)
• Ensure regulatory and audit compliance in reporting

MI Delivery

• Design global dashboards, scorecards, KPIs
• Deliver recurring and ad-hoc reporting
• Translate data into actionable insights for leadership

Standardisation & Optimisation

• Drive harmonisation across countries and hubs
• Streamline data collection and transformation
• Implement quality assurance controls

Tooling & Capability

• Lead adoption of Power BI, Tableau, SAP BI
• Act as MI SME (frameworks, tools, best practice)
• Integrate new technologies and benchmarks .

Leadership & Stakeholders

• Lead MI team in ING Hubs Philippines
• Manage global stakeholders (countries, ops, tribes)
• Partner with WFM on productivity, STP, E2E flow .

We are looking for

• Bachelors degree in Analytics, Data Science, Computer Science, Business/ Finance or any equivalent course
• You have 7+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING or ING Hubs
• You have 3+ years designing & running MI reporting, or Business Intelligence in an operational context, preferably in KYC / Compliance and/or CDD functions
• Nice to have: You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and in leading teams in a matrix / hybrid set up (global)
• You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
• You have proven change management skills
• Proven ability to drive Operational MI reporting from the centers and countries, including FTE, performance and quality tracking,
• Good knowledge of MS Excel and other BI & Data visualization software like (MS Power BI, Cognos, Tableau, etc.)
• You have an efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of operations processes and MI.
• You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation
• You have excellent communication, presentation, networking and influencing skills
• You have proven leadership competencies, and you demonstrate self-awareness.
• You are fluent in English (speaking and writing).

What we offer

We offer personal growth with many opportunities to develop yourself further and a position in job grade 18 (subject to final grading by the relevant committee).