Posted 12 days ago
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This employer did not include a short summary.
- Compensation
- $43,700 – $89,000 USD
- City
- Norfolk
- Country
- United States
Currency: $ (USD)
Full Job Description
Our Technology
Advanced tech. Deep domain know-how. Cutting-edge solutions engineered for impact.
- Cybersecurity Overview
- Vellox Product Suite
- Tech Ecosystem Overview
- Booz Allen Ventures
- Partnerships
Missions
Real-world missions. Real-time resultson the battlefield, at the edge, and for the nation.
- Commercial Overview
- Cyber Fusion Centers
- Cybersecurity Strategy
- Incident Response
- International Overview
- Asia Pacific
- Europe
Insights
Bold ideas. Expert takes. Breakthrough tech that actually delivered.
Careers
Whether you love solving problems, engineering ideas, or building solutions, there is a place for you at Booz Allen.
- Benefits
- Flexibility
About Us
Driven by purpose. Powered by people. Built to solve the nations toughest challenges.
- Booz Allen Foundation
- Policies
- Board of Directors
- Leadership Team
- Alumni
- Investors
- Newsroom
- Contracting
- It's In Our Code
Customer Care Representative
CREATEYOUR CAREER
CREATE AND GROW WITH US
Your growth matters to us - explore our career development opportunities.
BE EMPOWERED TO SUCCEED
Connect with others in our people-first culture and enhance our collective ingenuity.
SUPPORT YOUR WELLBEING
Learn how well support you as you pursue a balanced, fulfilling life.
YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.
Job Description
Share job via:
- X
The Opportunity:
As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared services performance.
You will be providing support for escalated Help Desk tickets from employees and vendors within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customers satisfaction before it is closed. Youll also educate and provide policy guidance on all inquiries. This position is located in Norfolk, VA. Due to the nature of work performed within this facility, U.S. citizenship is required.
Ready to build the future of shared delivery for the better?
What Youll Work On:
Provide front-line customer service and support to employees and managers, troubleshooting to analyze, isolate, and solve problems and issues.
Perform administrative and transactional activities, including processing lifecycle transactions such as employee data changes, status changes, compensation, and separations.
Utilize key customer care technologies such as telephony and case management to accurately capture and resolve employee and manager inquiries or determine if escalated support is required.
Answer vendor questions in support of the work required to be accomplished.
Educate inquiring employees about tools, policies, and processes for the organization so that they are better informed on how to handle their inquiry more independently.
Ensure sensitive information remains confidential and protects personal information when processing all transactions and addressing employee inquiries in line with the organization's data privacy requirements.
Ensure compliance with departmental practices and applicable local, state, and federal laws and regulations.
Utilize a knowledge base to answer questions, resolve issues, and complete transactions.
Update and correct knowledge articles as appropriate.
Join us. The world cant wait.
You Have:
2+ years of experience in customer service
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners and business sectors to improve delivery
HS diploma or GED
Nice If You Have:
Experience working in a Help Desk or Contact Center environment
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of excellent listening skills
Possession of excellent research and problem-solving skills
Bachelor's degree
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Not ready to apply? Join our Talent Community and sign up for job alerts.
About Us
Booz Allen is an advanced technology company delivering outcomes with speed for Americas most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeedaccelerating the nation to realize our purpose: Empower People to Change the World.
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.
Stay Connected with Booz Allen
INFORMATION FOR
- Employees
- International
- Investors
- Contract Officers
- Suppliers
- Small Businesses
INDUSTRIES
- Finance and Banking
- Government & Civil Agencies
- Intelligence
- Life Sciences & Healthcare
- Military
- Space
- Transportation & Logistics
- Utilities
FEATURED SOLUTIONS
- Artificial Intelligence (AI)
- Cloud
- Elite Training
- Enterprise DevSecOps
- JADC2
- Mission Readiness
- Security
ABOUT US
- About Us
- Why Booz Allen
- Who We Are
- What We Do
- Join Our Team
- Webinars & Events
SITE LINKS
- Contact Us
- Privacy Statement
- Terms of Use
- Cookie Policy
- Site Map
- Careers Privacy Policy
- INFORMATION FOR
- Employees
- International
- Investors
- Contract Officers
- Suppliers
- Small Businesses
- INDUSTRIES
- Finance and Banking
- Government & Civil Agencies
- Intelligence
- Life Sciences & Healthcare
- Military
- Space
- Transportation & Logistics
- Utilities
- FEATURED SOLUTIONS
- Artificial Intelligence (AI)
- Cloud
- Elite Training
- Enterprise DevSecOps
- JADC2
- Mission Readiness
- Security
- ABOUT US
- About Us
- Why Booz Allen
- Who We Are
- What We Do
- Join Our Team
- Webinars & Events
- SITE LINKS
- Contact Us
- Privacy Statement
- Terms of Use
- Cookie Policy
- Site Map
- Careers Privacy Policy
Cookie Settings
SIMILAR OPPORTUNITIES
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ING Bank
Added 7 days ago
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Added 11 days ago
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Customer Care Representative
Compensation
$43,700 – $89,000 USD
City: Norfolk
Country: United States
This employer did not include a short summary.
Full Job Description
Our Technology
Advanced tech. Deep domain know-how. Cutting-edge solutions engineered for impact.
- Cybersecurity Overview
- Vellox Product Suite
- Tech Ecosystem Overview
- Booz Allen Ventures
- Partnerships
Missions
Real-world missions. Real-time resultson the battlefield, at the edge, and for the nation.
- Commercial Overview
- Cyber Fusion Centers
- Cybersecurity Strategy
- Incident Response
- International Overview
- Asia Pacific
- Europe
Insights
Bold ideas. Expert takes. Breakthrough tech that actually delivered.
Careers
Whether you love solving problems, engineering ideas, or building solutions, there is a place for you at Booz Allen.
- Benefits
- Flexibility
About Us
Driven by purpose. Powered by people. Built to solve the nations toughest challenges.
- Booz Allen Foundation
- Policies
- Board of Directors
- Leadership Team
- Alumni
- Investors
- Newsroom
- Contracting
- It's In Our Code
Customer Care Representative
CREATEYOUR CAREER
CREATE AND GROW WITH US
Your growth matters to us - explore our career development opportunities.
BE EMPOWERED TO SUCCEED
Connect with others in our people-first culture and enhance our collective ingenuity.
SUPPORT YOUR WELLBEING
Learn how well support you as you pursue a balanced, fulfilling life.
YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.
Job Description
Share job via:
- X
The Opportunity:
As a professional in shared services, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared services performance.
You will be providing support for escalated Help Desk tickets from employees and vendors within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customers satisfaction before it is closed. Youll also educate and provide policy guidance on all inquiries. This position is located in Norfolk, VA. Due to the nature of work performed within this facility, U.S. citizenship is required.
Ready to build the future of shared delivery for the better?
What Youll Work On:
Provide front-line customer service and support to employees and managers, troubleshooting to analyze, isolate, and solve problems and issues.
Perform administrative and transactional activities, including processing lifecycle transactions such as employee data changes, status changes, compensation, and separations.
Utilize key customer care technologies such as telephony and case management to accurately capture and resolve employee and manager inquiries or determine if escalated support is required.
Answer vendor questions in support of the work required to be accomplished.
Educate inquiring employees about tools, policies, and processes for the organization so that they are better informed on how to handle their inquiry more independently.
Ensure sensitive information remains confidential and protects personal information when processing all transactions and addressing employee inquiries in line with the organization's data privacy requirements.
Ensure compliance with departmental practices and applicable local, state, and federal laws and regulations.
Utilize a knowledge base to answer questions, resolve issues, and complete transactions.
Update and correct knowledge articles as appropriate.
Join us. The world cant wait.
You Have:
2+ years of experience in customer service
Experience using Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask through to completion
Ability to build strong relationships with COE partners and business sectors to improve delivery
HS diploma or GED
Nice If You Have:
Experience working in a Help Desk or Contact Center environment
Experience applying detailed focus on data and processes to ensure data integrity
Ability to use multiple applications and databases in a fast-paced environment
Ability to communicate clearly via email or phone
Possession of excellent listening skills
Possession of excellent research and problem-solving skills
Bachelor's degree
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allens benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individuals particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $43,700.00 to $89,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allens total compensation package for employees. This posting will close within 90 days from the Posting Date.Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Not ready to apply? Join our Talent Community and sign up for job alerts.
About Us
Booz Allen is an advanced technology company delivering outcomes with speed for Americas most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeedaccelerating the nation to realize our purpose: Empower People to Change the World.
If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries.
Stay Connected with Booz Allen
INFORMATION FOR
- Employees
- International
- Investors
- Contract Officers
- Suppliers
- Small Businesses
INDUSTRIES
- Finance and Banking
- Government & Civil Agencies
- Intelligence
- Life Sciences & Healthcare
- Military
- Space
- Transportation & Logistics
- Utilities
FEATURED SOLUTIONS
- Artificial Intelligence (AI)
- Cloud
- Elite Training
- Enterprise DevSecOps
- JADC2
- Mission Readiness
- Security
ABOUT US
- About Us
- Why Booz Allen
- Who We Are
- What We Do
- Join Our Team
- Webinars & Events
SITE LINKS
- Contact Us
- Privacy Statement
- Terms of Use
- Cookie Policy
- Site Map
- Careers Privacy Policy
- INFORMATION FOR
- Employees
- International
- Investors
- Contract Officers
- Suppliers
- Small Businesses
- INDUSTRIES
- Finance and Banking
- Government & Civil Agencies
- Intelligence
- Life Sciences & Healthcare
- Military
- Space
- Transportation & Logistics
- Utilities
- FEATURED SOLUTIONS
- Artificial Intelligence (AI)
- Cloud
- Elite Training
- Enterprise DevSecOps
- JADC2
- Mission Readiness
- Security
- ABOUT US
- About Us
- Why Booz Allen
- Who We Are
- What We Do
- Join Our Team
- Webinars & Events
- SITE LINKS
- Contact Us
- Privacy Statement
- Terms of Use
- Cookie Policy
- Site Map
- Careers Privacy Policy
Cookie Settings
SIMILAR OPPORTUNITIES
Customer Care Specialist
ING Bank
Added 7 days ago
Customer Service Representative
Wells Fargo Corporate & Investment Banking
Added 11 days ago
Customer Service Representative
British Petroleum
Added 12 days ago
Customer Service Representative
Capgemini
Added 13 days ago
Contact Centre Shared Services Representative
HSBC
Added 4 days ago
