at ING Bank
OtherPosted 8 days ago
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Broker Process Specialist wanted: Develop & control investment products, brokerage processes. Lead team to manage day-to-day operations and long-term strategy using agile methodologies. Requires 5+ years in brokerage operations, data analysis and digital strategy skills.
- Compensation
- Not specified
- City
- Madrid
- Country
- Spain
Currency: Not specified
Full Job Description
At ING we are looking for Broker Process Specialist
Your role and work environment:
We are looking for a talented and enthusiastic Broker Process Specialist to join our Investment team of Products Tribe (COO Domain)
Your key responsibilities:
You will be part of the COO Investment Products Unit Expert, where we aim to develop and control processes of investment products in a simple and efficient manner, while we have a lot of fun!
Within this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; focused to the E2E Customer Journey, from the acquisition - onboarding phase of a brokerage client and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers. You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes.
You will lead the path to manage our brokerage processes with two main angles to it (1) run existing businessfrom an end-to-end perspective, covering all the different broker angles: IT systems, functionality range for the day-to-day customer transactions, measuring relevant KPIs, process tracking and holding an active connection with business and customer teams to boost broker business.
(2) thinking long term and beyond: definition of strategy to transform the investment product processes through integration new technologies into day-to-day work, as IA tools, to improve efficiency and scalability, with special focus on incorporating new trends and functionalities that continue to make our proposition differential in the market.
All this with maximum protection to the customer and looking for being the best in class in the demanding regulatory framework (CNMV, but not limited to)
You will report to the COO Investment Products Area Lead.
As a Broker Process Specialist of the Investment Products unit expert you are responsible of:
- Customer Experience: Provide the best customer experience by challenging current operational processes and designing, mapping, constantly improving the customer journey through an end-to-end operational process view.
- Digital Strategy: As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our processes bringing the best experience in the moments of truth.
- Operational excellence: Investigate standard incidents using current regulatory and compliance processes, systems and procedures and in collaboration with business and customer teams, take action to ensure simple and robust processes to guarantee the maximum protection to the customer and looking for being the best in class in the demanding regulatory framework.
- Data fluency: Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process. Responsible to obtain operational data, measurement relevant KPIs, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency before and after any implementation.
- Product / partnership relations: fluent collaboration and day-to-day teamwork with partners and suppliers steering and managing our functionalities jointly to track processes of external provider, detect opportunities and propose improvement measures that establish the effectiveness of the actions before and after any implementation.
- Agile Delivery: Translate business needs in requirements for the implementation in the IT and change cycle. Prioritizing based on value delivery for our customers in short cycles, defining a first MVP and improving with the feedback gathered. Strive for efficiency, reduce complexity in our definitions, pursuing for innovative solutions. Manages dependencies, non-financial risk awareness and impediments.
- The ability to integrate AI tools into day-to-day work to improve efficiency and scalability.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!
A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead displaying the following behaviors:
- Ability to display flexibility to teams and adapt plans, approach and behavior to the different needs and situations.
- Ability to take on the responsibility, steer strategy and realizations based on facts and data.
- Strong resilience: ability to navigate through ambiguity.
- Negotiation skills.
- Proven program management, planning & organizational skills.
- Passionate about innovation.
- Clear communications skills (written and oral).
- Ability to work on an international level.
- Excellent oral and written English skills.
- Team player
- Loving to collaborate with different people.
- Able to work in an autonomous way and to take initiative.
- Making things happen thanks to your can do attitude.
Proven track record and technical skills
- University degree;
- 5+ years professional experience in brokerage from the operational side
- Advanced office, mainly with knowledge in Excel and Power Point;
- Strong command of written and spoken English.
- Some experience in regulatory context around brokerage
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesnt take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360 care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
International Remote work program.
Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
Were seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
- Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
- Check the senders email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
- No payments or banking details will ever be requested: If someone asks for this information, its a scam.
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(1) gestin del negocio actual desde una perspectiva end-to-end, cubriendo todos los diferentes ngulos del broker: sistemas IT, rango de funcionalidades para las transacciones diarias de las personas clientas, medicin de KPIs relevantes, seguimiento de procesos y manteniendo una conexin activa con los equipos de negocio y de cliente para impulsar el negocio de brokerage.
- Capacidad para mostrar flexibilidad con los equipos y adaptar planes, enfoque y comportamiento a diferentes necesidades y situaciones.
- Capacidad para asumir responsabilidad, dirigir la estrategia y las realizaciones basndose en hechos y datos.
- Fuerte resiliencia: capacidad para navegar en la ambigedad.
- Habilidades de negociacin.
- Experiencia demostrada en gestin de programas, planificacin y organizacin.
- Pasin por la innovacin.
- Habilidades claras de comunicacin (escrita y oral).
- Capacidad para trabajar a nivel internacional.
- Excelente nivel de ingls oral y escrito.
- Espritu de equipo.
- Ganas de colaborar con personas diversas.
- Capacidad para trabajar de forma autnoma y tomar la iniciativa.
- Hacer que las cosas ocurran gracias a una actitud can do.
- Titulacin universitaria;
- Ms de 5 aos de experiencia profesional en brokerage desde el lado operativo;
- Manejo avanzado de herramientas de office, principalmente Excel y Power Point;
- Slido dominio del ingls escrito y hablado;
- Algo de experiencia en el contexto regulatorio relacionado con brokerage.
Qu ofrecemos?
El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero qu hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el ms mnimo detalle.
Descubre lo que te est esperando!
S flexible, my friend
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestras personas clientas como de nuestras personas colaboradoras, decids conjuntamente qu das trabajas desde casa y qu das vienes a ING MAD para dar tu mejor versin. A tu manera.
Tarjeta restaurante.
Para que pensar qu comer no te quite tiempo ni te genere antojos.
Nuestra casa ser tu hogar.
En nuestras oficinas encontrars soluciones de movilidad elctrica, servicio mdico, peluquera, gimnasio, The Good Service (para ayudarte con tus gestiones) y mucho ms!
Seguro mdico.
Para ti y toda tu familia (cnyuge/pareja e hijas e hijos).
Seguro de vida.
Te ayudamos a proteger lo que ms te importa.
Retribucin flexible
Adems, disfrutars de nuestro modelo de retribucin flexible, a travs del cual, de una forma fiscalmente ms ventajosa, podrs acceder a otros servicios como guardera, abono transporte, ayudas a la formacin
Servicio de lanzadera gratuito en la empresa
No importa dnde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cmodamente a nuestra oficina de ING en Madrid.
Beneficios bancarios
Prstamos especiales con condiciones ms beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
Y podrs beneficiarte de nuestro plan de pensiones despus de 1 mes con nosotras y nosotros!
Ms vitalidad y ms sentimiento de pertenencia
Cuidado 360 de la persona empleada (fsico, mental, conexin social y propsito).
Servicio de fisioterapia en las oficinas.
Clnicas con deportistas profesionales de primer nivel mundial.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
Programa de trabajo remoto internacional.
Concenos
Somos un equipo de ms de 1.800 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para s mismas, proporcionndoles las herramientas que necesitan para llegar donde quieren.
Un banco 100 % digital, donde la tecnologa, la innovacin, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologas agile.
Y aunque estamos en Espaa, tenemos la suerte de trabajar en un banco internacional con presencia en ms de 40 pases.
Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusin y Pertenencia para fomentar una cultura de colaboracin e innovacin que represente a todos los colectivos de la sociedad.
Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambicin en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para nosotras y nosotros, pero tambin acompaamos a nuestras personas clientas cuando deciden emprenderlo.
Hacer que las cosas sucedan, ayudar a que otras personas tengan xito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar estamos deseando conocerte!
En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo.
Job Application Safety Reminder
Estamos detectando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar en posiciones de ING:
- Inscrbete solo a travs de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como su sistema interno de reclutamiento. Las candidaturas deben enviarse nicamente a travs de nuestro sitio oficial de carreras o mediante ofertas de empleo de ING en LinkedIn.
- Revisa cuidadosamente el remitente del correo electrnico: Las comunicaciones legtimas siempre procedern de @ing.com y/o @myworkday.com.
- Nunca se solicitarn pagos ni datos bancarios: Si alguien te pide esta informacin, se trata de un fraude.
