The DBM will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the DBM will lead the operations and service aspects at the branch.

A Deputy Branch Manager will play a crucial role in achieving the growth strategy especially given that Operations, Service culture is the main service differentiator in the industry.

Principal Responsibilities

The primary responsibilities of the DBM will include but not limited to the following. A DBM should

• Independently manage the day-to-day Operations at branches across all teams.

• Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.

• Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.

• Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment

• Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.

• Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his/her grievances.

• Deliver the Branch KPIs on Operations and Service at PACE.

• Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.

Education Qualifications / Certifications and Requirements:

Education Qualifications

Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.

Certifications

FEMA, NISM

Other Requirements

The applicant should:

• Deliver at PACE and have a hands-on approach
• Be result oriented and dynamic
• have brilliant Interpersonal and communication skills
• Basic Banking Industry knowledge
• Have Team management experience.

Additional information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India