In this role, you will:

• Deliver superior customer service by driving operational performance
• Support any key organizational strategic initiatives to help in operationalising the product development and business improvements
• Manage Business operations which has a significant scale of operational size along with complexity of transactions involved
• Develop and maintain strong working relationships with internal and external stakeholders
• Act as a Services champion to ensure that key objectives are prioritised appropriately within CMB and GBM
• Ensure positive client experiences through support, trade advice and best practices in relation to transactions
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
• Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.

To be successful in this role, you should meet the following requirements:

• Bachelors degree from a public/private university
• Experience in banking operations particularly in trade
• Knowledge of trade related guidelines and policies is preferable
• Clear ability to delicately handle and resolve inter/intra departmental issues, developed on the job and through attendance on appropriate training programs/attachments