The Personal Assistant will provide daily support to the first direct Customer Services Delivery Head and Head of Banking Propositions. This role will have close working relationships with the senior BP leadership team and In Life leadership teams, providing daily support for emails, diary and general admin. This role is key within the Banking Propositions and In Life Leadership Team to ensure effective running of the departments.

A key responsibility will be the ability to deal with all issues confidentially and with sensitivity at all times.

The successful candidate will have significant visibility within the first direct business with the opportunity to raise their profile within HSBC UK.

In this role you will:

• Provide full administrative and secretarial support, including organising schedules and maintaining diaries, rescheduling and delegating as required.
• The role holder will need to provide appropriate business documentation in a range of formats, including Excel and PowerPoint.
• Coordinate activities, events, resources, meetings and services with both internal and external partners/service providers.
• Ensure shared drives and Teams channels are accessible and current, and that they align with current audit requirements.
• Assist with the HR administration processes for new starters, leavers and occupational health, assisting with the on boarding of new starters and their induction processes as well as supporting the processing of step progression payments.
• Undertake a number of Business Continuity activities and Remote Controls.

To be successful in this role you should meet the following requirements:

• Highly organised, able to plan and prioritise, utilising a range of administration skills
• Confidently navigate Microsoft software packages including Outlook, Word, Excel and Powerpoint.
• Be comfortable working at pace while under pressure to achieve multiple deadlines
• Excellent written and verbal communication skills.

Being open to different points of view is important for our business and the communities we serve. At HSBC, were dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.