Posted 17 days ago
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HSBC is recruiting a part-time Customer Service Ambassador to provide welcoming, front-line support in branch and act as a bridge between branch staff and ethnic minority communities. The role involves greeting customers, understanding their needs, directing them to the right branch services, and escalating issues to minimize complaints. Candidates should be fluent in English and/or Cantonese and preferably speak two of Hindi, Urdu, Nepali or Punjabi to assist multilingual customers. Hong Kong citizenship or permanent residency is required.
- Compensation
- Not specified
- City
- Hong Kong
- Country
- Hong Kong
Currency: Not specified
Full Job Description
We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador.
In this role you will:
- Delivering excellent level of customer service at branch
- Acting as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
- Acting as a bridge between branch staff and customers from the ethnic minority community
- Connecting with customers who may speak one or more different languages (e.g. Hindi, Urdu, Punjabi, Nepali etc.) and helping them with their needs
- Understanding customers' needs and directing them to the right area of the branch to ensure their needs are fulfilled during their visits
- Addressing customers' dissatisfaction and escalating to appropriate staff members to minimize further complaints
- Sharing with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers
To be successful you will:
- Clear commitment to supporting the ethnic minority community and/ or volunteer work preferred
- Previous customer service experience is highly recommended
- Front office retail banking experience would be advantageous
- Interested in learning more about the inner workings of the banking industry
- Strong interpersonal and teamwork skills
- Detail oriented, patient, positive and adaptable
- Fluent in English and/ or Cantonese a must, plus preferably two of the following languages: Hindi, Urdu, Nepali, Punjabi
- Holder of Hong Kong citizenship or permanent residence
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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