Job description

Our mission is to make things easy for customers and delight them when we can - that's where you come in! You'll be there to answer the phone and help or support our customers with whatever they need at that time. Providing the highest levels of customer support Building rapport through listening, asking questions, and then providing relevant solutions to customers Sometimes you'll have to handle complaints, taking ownership and resolving them. Maintaining and updating customer account details Acting as a digital advocate, helping our customers understand and use our digital platforms to service their accounts. Being the voice of the customer by suggesting improvements we can make to improve customer experience. We're looking for enthusiastic, customer-focussed, resilient people to join our Contact Centre team. We'll provide training, so it doesn't matter if you've never worked in a contact centre before. Whatever your experience and background, we'd love for you to join us! Customer focussed and love giving great customer experience. Active listening and responding with empathy. Passionate about helping others and solving problems. Resilience to handle difficult calls or when working alone. Excellent communicator (verbal and written). Comfortable multitasking, staying organised and motivating yourself. Passion for learning. Good digital skills. Patience.