Some careers shine brighter than others.

If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This will include Activities that involve Inward & Outward payment processing, Investigations & Verifications, Branch Enquiries through Inbound & Outbound calls to Customer & Branches, exposure to Manual Payments and Clearing Houses etc. would fall under this job role.

In this role, you will:

• Good communication skills Written & Verbal Ability to multi-task, depending on the criticality of the tasks. Attention to detail. Quick Learner. Strong focus towards high levels of Quality and Customer Service. Self-motivated and should be able to work under minimal supervision.
• Good team player. Flexibility to work in different shifts including weekends. Recognize, reward and set high internal service excellence benchmarks to ensure customer delight.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Identify and escalate potential complaints. Support achievement of team objectives. Exhibit ownership of the business.
• Act effectively on all customer feedback Receive/make calls from/to customers (internal/ external). Delight internal and external customers. Respond to mails/queries related to process timely with a cc to the Line Manager.
• To maintain HSBC internal control standards, including the timely adherence of internal and external audit points together with any issues raised by external regulators. To consistently maintain a high level of customer service by achieving established SLAs.
• Management information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales. Maintain equipment, systems and general work environment in good condition. Issues/problems are investigated or resolved immediately or escalated to Line Manager

To be successful you will

• Evidence of good analytical, statistical and data mining skills to study trends (D) Prior exposure to voice process. (D)
• Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills. (E)
• Experience in a processing environment. (E) Production management skills and initiate process improvements. (D)
• Exposure to Payments processing environment. (E) Details understanding of Payments, payments work flow, payments processing (including channels/manuals inwards/outwards),- (D)
• Able to multitask (E) Knowledge in International Payments (D)

Youll achieve more at HSBC

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***