Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The team you'll work with: Client Service Associates (CSA) serve as the primary contact for telephone and email requests including technical support for HSBC Innovation Banking clients relating to Cash Management and Debit/Charge Card related products. The value you'll add: CSAs have to demonstrate experience in the ability to identify and resolve client problems/issues, and product and service issues. components in this role. What you can expect to be doing: Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service. Provide real-time technical support, to our clients, for all the HSBC Innovation Banking online payment and card channels. Form strong client relationships through regular verbal communication, understanding our client's business and priorities. Dealing with the complaints team of any customer driven complaint received. The experience you need: Strong experience in banking or card operations, or a prior client facing role. An understanding of cash management, payment clearings and/or corporate card programs. Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally. Standard Hours: 8.00am - 5.00pm (One day a week 9.00am to 6.00pm - 40 hours per week) Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: [email protected] Telephone: +44 207 832 8500