If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Growth Manager.

Within SME Business Banking UK, the Revenue, Growth and Propositions function is building a step-change growth engine across acquisition, commercialisation, intermediaries and strategy and innovation. You'll translate the commercialisation strategy into a delivery roadmap of existing-customer growth plays, owning execution and outcomes in partnership with Product, Digital, Marketing, Operations and frontline/service teams. You'll manage two direct reports.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Translate commercialisation priorities into a delivery roadmap of growth plays (upsell, cross-sell, deepening product usage, retention and credit drawdown where appropriate)
• Own end-to-end delivery of growth initiatives, coordinating stakeholders and dependencies across Product, Digital, Operations, Risk/Compliance, Marketing and Customer Support
• Lead and develop the Lifecycle Manager and Customer Value Manager, setting goals, coaching and ensuring high-quality delivery and outcomes
• Use MI and insight to prioritise plays and optimisation opportunities, partnering with Revenue Management and Engagement leads on performance and learning
• Embed a test-and-learn approach across growth initiatives, ensuring clear measurement plans and scalable improvements
• Partner with Product and UX/UI teams to ensure journeys are intuitive, inclusive and optimised for engagement and conversion
• Ensure strong governance and risk discipline across customer contact strategies and growth initiatives, supporting good customer outcomes

To be successful in this role you should meet the following requirements:

• Proven experience delivering customer growth outcomes (commercialisation, proposition-led growth, product marketing, digital growth or programme leadership) in a complex environment
• Strong execution capability: able to mobilise multiple teams, manage dependencies and deliver outcomes at pace
• Customer-journey mindset with experience improving adoption and usage through insight-led plays and journey optimisation
• Strong stakeholder management and influencing skills; able to deliver through teams you do not directly manage
• Comfortable balancing commercial ambition with risk, control and conduct requirements
• People leadership experience, including coaching and developing colleagues

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500