International Wealth and Premier Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

• People Responsibility: Y
• Report to: VP and Branch Manager
• Job content:
  • To lead branch service staff in the delivery of customer driven service and efficiency of service capability. Manage staffs to provide the efficient counter transaction service to retailed banking customers. Ensure service and operation quality meeting customer satisfaction, and service standard.
    • Increase overall branch operation effectiveness and efficiency
    • Support branch internal control quality and compliance of internal corporate guideline / external regulatory requirements
    • Ensure the delivery excellent customer service (internal / external) within the branch
    • Effectively monitor and well manage customer complaint process to ensure issues resolved and ratification taken
    • To achieve and exceed customer service standards and referral targets for branch
    • To maintain a suitably trained service staff resources at levels appropriate for the needs of the branch