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**Wealth Management-Bengaluru-Chat Process -Digital Operations - Specialist (Hyderabad)** - **Responsibilities:** Handle customer queries via web chat/mobile app, meet quality, productivity, and CSAT metrics, adhere to policies, assist with calls, contribute to content development, resolve escalations, and participate in projects. - **Required Skills:** Bachelors degree, 0-1.2 years customer service experience, proficiency in Microsoft Suite, strong communication skills, empathy, adaptability, continuous improvement mindset, and multitasking. - **Preferred Skills:** Experience with messaging platforms, attention to detail, and banking environment experience. - ** Technologies & Seniority:** N/A, Entry-level role.
- Compensation
- Not specified
- City
- Hyderabad
- Country
- India
Currency: Not specified
Full Job Description
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firms direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.
Responsibilities
- Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
- Meeting established goals for all performance metrics, including chat quality, productivity, CSAT and schedule adherence, to provide an exceptional level of service to prospective and current customers
- Abide by applicable regulatory and departmental policies and procedures
- Assisting with inbound and outbound calls when required
- Contribute feedback to develop new content and refine the existing content library
- Research and resolve escalated customer issues with customer centric solutions
- Utilize strong analytical and problem-solving skills to independently manage customer-facing issues and support team initiatives
- Participating in projects or process improvement efforts to drive operational excellence
Basic Qualifications
- Bachelors degree from a recognized institute
- 0-1.2 years customer service or related experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Preferred Qualifications
- Strong written and verbal communication skills with a customer-focused approach and excellent typing proficiency
- Demonstrated empathy, patience, and adaptability when handling diverse customer needs
- Ability to thrive in a fast-paced, metric-driven environment with a commitment to continuous improvement
- Experience using a session based or continuous messaging platform
- Ability to multitask across multiple systems while managing concurrent live customer conversations
- Strong attention to detail and ability to accurately document customer interactions
- Experience in chat support or relevant banking environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We are committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2026. All rights reserved.
