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**Customer Services Representative - Fidelity International, Kingswood, Surrey, UK** - Job Type: Permanent - **Key Responsibilities**: Handle multi-channel customer queries (primarily phone), explain financial products, ensure resolution, log risks, and resolve complaints constructively. - **Required Skills**: Proven customer service experience, excellent verbal communication, active listener, customer-focused, digital tool-savvy, team-oriented, and eager to learn. - **Experience Level**: Previous customer service role, ideally in a corporate environment. - **Additional Benefits**: Comprehensive benefits package, on-site gym, career development, Hybrid working, and scenic Surrey campus. - **Location**: Kingswood Fields Office, Surrey, UK - **Work Type**: Full-time, starting dates in Jan 2026.
- Compensation
- £25,700+ GBP
- City
- Kingswood
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
About the Opportunity
Job Type: PermanentApplication Deadline: 06 June 2026Title: Customer Services Representative
Department: Client Services
Location: Kingswood, Surrey, UK
Salary: 25,700 plus bonus
Start date: 13th and 27th January 2026
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can.
Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing whats right.
Inside the Client Services team
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, youll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you'll do:
Your role and responsibilities include:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
What you'll bring:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Why join us in Surrey?
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If youre ready to join a company that offers opportunity, growth, and purpose, wed love to hear from you. Apply now.
Location: Kingswood Fields Office
Time Type: Full time
