Posted 7 days ago
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**Associate, Facilities and Operations** The Associate, Facilities and Operations role in Westlake, TX is seeking a friendly and proactive professional to deliver exceptional on-site hospitality services for Fidelity associates and visitors. Key responsibilities include staffing Hospitality Hubs, managing music programs, supporting meeting events, and more. The ideal candidate will have an undergraduate degree or equivalent experience, exposure to the financial services industry, strong communication skills, and a consumer-first mindset. Proficiency in Microsoft Office is essential. This is an on-site role, offering the opportunity to work in a team-oriented and collaborative environment.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Job Description:
The Role
Do you enjoy working with people? Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors? If yes, we are seeking an associate to join our team!
In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the companys hospitality mindset and responsible for meeting our global service standards.
This role is in Westlake, TX and reports to the Manager, Facilities and Operations. Also includes a team of peers across the country and globe for support and camaraderie.
Key responsibilities:
- Staffing of local Hospitality Hubs, the command center for site services and associate needs.
- Manage the daily requirements of the music program.
- Monitor email inbox that allows associates to easily contact the team for assistance.
- Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
- Communicate upcoming events with associates and onsite service teams.
- Partner with other real estate functions to ensure quality building standards are met.
- Support for meetings and events and conference room administration.
- Contribute documentation of operating procedures, training, and other resources as needed.
- Provide tours and navigational assistance for new associates and visitors.
The Expertise and Skills You Bring
Undergraduate degree or 5 or more years of experience.
Proven track record and interest in hospitality.
Familiarity with the financial services industry and/or corporate real estate is valued.
Excel with meeting new people and networking and having a conscientious and respectful demeanor.
Have a consumer-first mentality with the ability to identify and deliver against unmet needs.
Ability to multi-task and support unplanned work as needed.
Excellent communication and social skills.
Demonstrate integrity, dependability, and accountability.
Ability to problem-solve through a collaborative, team-oriented approach.
Proficiency with Microsoft Office suite.
Other Requirements:
Role is on-site 100%.
Physical requirements include regularly walking through the building and sitting at the Hospitality Hub for extended periods of time.
Occasional extended hours may be requested to support projects or activities.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities and Operations team runs more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for associates while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.
Certifications:
Category:
Real EstatePlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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