Data Solutions is the industry-leading content delivery platform. Clients seamlessly access organised and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our clients workflows. By enabling our clients to utilise their preferred choice of industry-standard databases, programming languages, and data visualisation tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

Data Platform Delivery PD is looking for a Product Specialist to contribute to product management and support. In this role, you will be expected to understand Data solutions products and delivery technologies comprehensively, be a key contributor to defining and expanding the product packages available, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed Content, Product, Strategy, Sales & Support and Engineering group.

What You'll Do

 Data Platform Delivery PD Product Specialist will work on a variety of projects. It includes the following responsibilities:

• Product Feature Support
• Manage the groups daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.

Contribution to Product Design and Maintenance

• Assist product owners in specing and designing data feed products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.

Critical Product Analysis

•  Identify recurring issues/requests and make recommendations for feature enhancements.
•  Collection of metrics for product usage, issues reported, time to first response, time to resolution, etc.
•  Identify areas for improvement of Product Support

Product QA

• Analysing and reviewing QA/QC requirements, continuous testing for security, APIs, and regression suites, and creating an automation strategy
• These tasks are complemented by writing automated scripts, supporting data and environment configuration, participating in code reviews, and meticulously monitoring and reporting defects.
• These contributions are vital to our continuous improvement activities for the end-to-end testing process.

What We're Looking For

• Bachelors or Masters degree in Finance or Information Systems
• Strong technical, analytical, and communication skills
• Basic understanding of the global investment industry and enterprise data solutions
• Experience with Unix/Linux environments and scripting (Shell/Python/R)
• Knowledge of APIs, testing tools (Postman), and CI/CD tools like Jenkins
• Familiarity with SDLC, STLC, Agile, and Scrum methodologies
• Experience or exposure to automation frameworks (Selenium, Cypress) and QA processes
• Proficiency in tools like GitHub, Kibana, and Microsoft Office
• Strong problem-solving, troubleshooting, and organizational skills
• Ability to manage multiple tasks, work independently, and collaborate across teams
• Interest in finance and technology with a continuous learning mindset
• (Preferred) Knowledge of financial platforms like FactSet, Bloomberg, or CapIQ

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a Fact Setter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

• Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Company Culture and Benefits: At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.