Technology Service Specialist, AVP

Position Overview

Job Title: Technology Service Specialist, AVP

Location: Bangalore, India

Role Description

• You will be operating within the Production services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services.

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

In this role, you will be accountable for the following:

• Driving the Change Advisory Board meetings effectively for CB applications.
• Representing CB application changes (Infra, App) in the different CAB’s to seek approval.
• Design pragmatic and effective processes to improve the overall CB Change Management process.
• Continuous analysis of change related production issues and feedback bug fixes into application backlog for future sprints and releases
• Create stories for production engineer owned changes for entry into release process
• Maintain NFR standards, review requirements and specification
• As key member of the CB Change team provide updates, highlighting any risks and concerns to relevant stakeholders
• Actively monitor for and seek opportunities, new methods, trends, capabilities and products to the advancement of the organization
• Maintain knowledge of specific specialisms, provide detailed advice regarding the application and execute specialized tasks
• Own process of tracking manual tasks and identifying means of automation, employing both strategic and short term tactical automation means
• Encourage and motivate colleagues to share creative ideas and learn from failures
• Participates and provides input for lessons learnt sessions for sprints and projects
• Manage large and complex data sets in an efficient manner
• Challenge and conflict whilst driving for desired outcomes

Your skills and experience

• Bachelor’s degree from an accredited college or university with a concentration in Computer science or IT-related discipline (or equivalent work based experience or diploma) and ITIL Foundation certificate
• Overall IT experience of 7+ years
• 3+ years Change Management experience within a global operations context
• 3+ years’ experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function
• Good analytical and problem-solving skills
• Ability to work in virtual teams and in matrix structures
• Ability to work in and influence a much wider team.

Must Have:

• Well versed with Software Development Lifecycle (SDLC) and associated control gates.
• Experienced in the techniques and methods around Change (Release Management and Change Management)
• Working knowledge of core Change management tools (Service Now)
• Minimum ITIL 4 Certified

Working experience of some of the following technology skills:

• Operating systems (e.g., UNIX, Windows) and the underlying infrastructure environments.
• Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)
• Automation, monitoring and data analytics tools (e.g. Monitoring tool (Geneos/Nagios) , scheduling tool (Control-M /Autosys), Ansible, Blueprism, App dynamics, Splunk and similar tools)
• Any scripting languages (e.g. UNIX shell and PowerShell, PERL, Python, Github, Spring boot, JAVA/.NET and similar programming languages)

Nice to Have

• Global Transaction Banking / Corporate and Investment Banking Experience.
• Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall.
• Experience of supporting complex application and infrastructure domains
• Familiar with GitHub, GitLab, Jenkins, Maven, JIRA, Confluence, Bitbucket, Agile frameworks, Geneos, Splunk, AppDynamics, Grafana & New Relic and knowledge of Cloud based technologies (Google Cloud Platform is an added benefit)

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.