at J.P. Morgan
Bulge Bracket Investment BanksPosted 2 months ago
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Provide first-line technical support across domains for Chase Travel's Global Service Desk, resolving end-user issues and escalating with complete context when necessary. Maintain proficiency with supported tools, Windows 10, Active Directory, Microsoft 365/Intune and enterprise ticketing systems. Collaborate with cross-functional teams, produce status updates, maintain process documentation, and uphold data security and ITIL best practices. Contribute to continuous improvement and deliver excellent customer service.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Location: National Capital Region, Philippines
Shape the future of technical support by joining our dynamic Global Service Desk team. Unlock your potential as you collaborate with talented professionals and make a meaningful impact on our business. Be at the heart of delivering outstanding customer experiences and driving continuous improvement. Bring your expertise to a team that values growth, innovation, and operational excellence. Join us and make your mark in a fast-paced, supportive environment.
As a Technical Support Specialist in Chase Travel, you provide first-line technical support across all domains supported by cxLoyalty. You deliver professional, empathetic, and timely assistance to end-users, ensuring their issues are resolved efficiently. You collaborate with cross-functional teams, maintain process documentation, and contribute to continuous improvement initiatives. You play a key role in upholding data security and compliance standards while supporting the smooth operation of our team.Provide first-line technical support for all domains supported by the Global Service Desk Develop and maintain proficiency in team-supported tools, applications, systems, and processes Diagnose and resolve end-user technical issues, offering clear guidance toward resolution and escalate issues promptly with complete context when necessary Build and maintain positive relationships with cross-functional teams and stakeholders Prepare and distribute status updates and notifications to business stakeholders Assist with creating, updating, and maintaining process and procedure documentation Proactively maintain data security and follow security best practices in daily operations Three years of experience in technical support or related IT role Proficiency in Active Directory administration, including user provisioning, group management, password resets, and policy updates Strong desktop support knowledge for Windows 10 Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint Experience with Microsoft 365 and Intune Good verbal and written communication skills Ability to diagnose WAN/LAN issues Experience managing multiple concurrent tasks and providing clear, insightful analyses Working knowledge of ITIL processes Experience with enterprise ticketing systems such as ServiceNow
Deliver expert technical support and customer service, resolve end-user issues, and drive process improvements for the Global Service Desk.
Job Responsibilities
Required Qualifications, Capabilities, and Skills
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