Control Room Manager, AVP

Position Overview

Job Title: Control Room Manager, AVP

Location: Pune, India

Role Description

Join our Corporate Bank Production Control Room team and play a pivotal role in managing major incidents, ensuring platform stability, and driving operational excellence. This role is ideal for someone who enjoys fast paced environments, has strong technical and analytical skills, and thrives in global collaboration.

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead daily production status calls and ensure incidents are well understood and followed through.
• Manage senior management bridges during critical incidents with clear, structured communication.
• Highlight any risks and concerns identified during the incident. Analyse service performance and resilience issues to improve stability.
• Support risk management and regulatory reporting across the supported applications and help assure compliance to production controls.
• Support business continuity, disaster recovery, and component failure testing.
• Support problem and knowledge management and ensure strong documentation discipline.
• Identify training needs and uplift team capability in managing incident/problem to resolution.

Your skills and experience

• Strong sense of curiosity and able to question assumptions using analytical, problem-solving, and risk awareness skills.
• Innovative, creative, articulate, and able to work directly with a broad range of stakeholders.
• Experience with Production Application Support Services, ITIL, ITSM process, within a global production operations context
• Ability to manage high pressure incidents with clear communication and sound judgment.
• Ability to develop a strong understanding of end-to-end application/data flows.
• Strong written and verbal communication skills with attention to detail.
• Strong organisational skills with the ability to manage a personal book of work and communicate progress clearly.
• Ability to work effectively in virtual teams and matrixed global environments.
• Flexible and adaptable to hybrid work arrangements, shift patterns, and weekend work based on business demands.

Skills that will help you excel

• Demonstrated analytical skills and a continuous improvement mindset.
• 9+ years of IT experience supporting complex application and infrastructure environments.
• Demonstrated a solid understanding of ITSM processes (e.g. Incident, Problem, Change).
• ITIL certification (Foundation or higher) is a plus.
• Demonstrated a strong understanding of production/operations management practices.

Business Competencies:

• Service Management (Incident, Problem, Change) - Experienced
• Communication - Experienced
• Managing Complexity - Experienced
• Risk Management - Experienced
• Business Continuity/Disaster Recovery – Experienced
• Innovation - Experienced
• Industry Knowledge – Experienced (knowledge of Corporate Banking would be advantageous)

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.