Location: Bangalore, India

Role Description

The Assistant’s role within Trade Services is responsible to acquire complete knowledge of Trade Services processes. Incumbent can be placed in any Trade Services Processes which are Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting or Trade Investigation

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Successfully meeting process SLAs/productivity/quality as per the process standards.
• Get certified on all training levels of the process.
• Meet SLA’s requirements as per the agreed Service Specifications
• Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
• 100% completion of the assigned work with required quality and appropriate productivity
• Contact counterparts through mails/calls as per the process requirement for any clarifications.
• Performing quality checks as and when required.
• Understand the linkages between various Trades Services Processes
• Strive for process improvements.
• Responsiveness to feedback provided by Trainers/ Team Leaders
• Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
• Actively participate in the team meetings and other initiatives taken by the company.
• Following company rules and standard operating procedures.
• Adhering to all Security Policies and Procedures as per business requirements
• Maintaining MIS reports, analyse data by using various reporting/presenting tools.
• Active demonstration of the company values in behaviour and attitude
• Continually up-grading domain knowledge.
• Exhibiting discipline on a personal level as well as a professional level.

Your skills and experience

Qualifications required to perform the role

• Graduate / Post-Graduate
• German language (Level 3 & above for specific processes) mentioned beforehand

Skills & work experience:

• 0-2 years of work experience
• Good communication skills
• Computer literate

Key Performance Indicators:

• Meet and exceed timelines on productivity targets on a consistent basis.
• Meet and exceed quality targets on a consistent basis
• To ensure that the queries are raised within the stipulated TAT
• Completeness and correctness of the MIS sheet should be strictly followed
• Productivity - (must meet productivity targets set)

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html