Join Danske Banks newest and most innovative tribe, where we are shaping the future of enterprise workflows and AIdriven automation. Our tribe develops and maintains the Groupwide workflow and case handling platform, using a build once, use many times approach to power and automate critical processes across the organisation.

We are seeking an experienced Business & Functional Specialist to join the AI Process Automation squad. This team transforms manual banking services into automated, AIdriven workflows that enhance efficiency, transparency and scalability across the organisation.

You will be part of a global team of professionals located across Lithuania, Denmark, Finland and India. The squads core mission is to replace manual ways of working with workflowbased solutions. In this role, you will collaborate closely with other squads in the tribe and engage directly with the users of your solutions, including other development tribes, service organisations, end users and vendors.

This is a unique opportunity to lead the way in driving innovation, standardisation and new ways of working, while collaborating with a dedicated team of developers, analysts and architects

You Will :

• Work closely with business stakeholders and SMEs to understand manual services, SOPs, decision sheets, and current process steps. 

• Analyze and document AS-IS processes, including gaps, dependencies, exceptions, and unclear business rules. 

• Define and validate process flows that are suitable for workflow automation. 

• Translate business process knowledge into clear and structured requirements for development teams. 

• Facilitate workshops and validation sessions with SMEs and stakeholders to ensure alignment and clarity. 

• Identify inconsistencies, missing information, unclear ownership, and potential process design risks early in the analysis phase. 

• Support testing activities, including preparation of test scenarios, UAT/SIT, defect clarification, and validation with business users. 

• Collaborate with Product Owners, developers, architects, and vendors while maintaining clear documentation and traceability across source materials, requirements, process steps, and validation outcomes.

About You :

• Strong experience as a Business Analyst, preferably in complex business or IT transformation environments.
• Solid understanding of business process analysis, process mapping, and requirements gathering.
• Experience in workflow-driven systems (e.g., BPMN/Camunda) and end-to-end process design  
• Ability to analyze structured and unstructured documentation such as SOPs, decision sheets, process manuals, Excel files, and business rules.
• Experience facilitating workshops with SMEs and stakeholders.
• Strong ability to work with ambiguity and turn unclear information into structured requirements.
• Experience supporting testing activities such as UAT, SIT, test scenarios, and defect clarification.
• Ability to challenge assumptions constructively and ask practical, business-focused questions.

We offer: 

Monthly salary range from 3920  EUR to 5880  EUR gross (based on your competencies relevant for the job). Additionally, each Danske Bank employee receives employee benefits package which includes: 

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities. 
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms. 
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience. 
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank. 
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. 

See all the benefits HERE. 

Your job function (position) in the job contract will be Technology Business Solutions.  
If any further questions to the position, feel free to contact  Chapter Lead  Zilvinas Stoncius zilvinas.stoncius@danskebank.lt