Location: Warsaw, Poland

Are you motivated by working at the intersection of regulation, data, and governance and want to support how a large bank handles recorded communications responsibly and compliantly?

We are looking for a Business Risk Officer to support the Recorded Communications area within Business Controls and Product Management (BCPM). In this role, you will work closely with recorded communications specialists and contribute to ensuring that voice and written communications across the Danske Bank Group are governed, controlled, and documented in line with regulatory and data protection requirements.

Recorded Communications is the business owner of large volumes of recorded voice and written communications across the Group. The team defines and maintains the governance framework based on input from Legal, Compliance, and Data Protection Office, acts as a gatekeeper for solutions and processes, and ensures that relevant business procedures and documentation are up to date.
You will collaborate with colleagues across BCPM and engage with a broad range of stakeholders in the 1st, 2nd, and 3rd Line of Defence, as well as IT, HR, and Front Office.

This role is located in Warsaw, and we do not offer relocation support as part of this position. 

Your primary tasks will include, but are not limited to:
    Supporting the recorded communications team in the governance and operation of recording solutions across the Group.
    Analysing and validating large and complex data sets related to recorded communications.
    Performing controls and verifications of correct system set-up for recorded communications, including follow-up on identified issues.
    Producing statistics, analysis, and management information for relevant stakeholders.
    Maintaining and updating business procedures, navigation sheets, and other governance documentation.
    Contributing to the implementation of regulatory requirements related to recorded communications, including GDPR and other data protection obligations.
    Working closely with IT, Compliance, Legal, HR, and Front Office to support implementation of changes, resolve issues, and ensure robust end-to-end processes.
    Identifying opportunities to improve existing processes, controls, and documentation within recorded communications.

About you
We are looking for a collaborative and structured colleague who is curious about regulation, data, and governance, and who enjoys working with both people and data.
You do not need to meet all requirements from day one we will support you through onboarding and relevant training.

About you:
    Have 13 years of relevant experience.
    Have basic data skills and experience working with tools such as SQL, or similar or a strong interest in developing these skills.
    Have experience working with large data sets (e.g. data collection, analysis, quality assurance, or reporting).
    Are comfortable working with Excel, including large data sets and structured analysis.
    Have an interest in regulatory topics such as GDPR and record keeping requirements, or are motivated to learn.
    Communicate clearly and professionally in English, both written and spoken. Knowledge of a Scandinavian language is an advantage.
    Enjoy stakeholder engagement and working closely with colleagues across functions, countries, and levels of seniority across the Group.
    Thrive in a diverse and collaborative team environment and value different perspectives and ways of working.
    Are service minded, analytical, and able to explain complex topics to different stakeholders.
It is considered an advantage if you have:
    Experience translating business or regulatory requirements into operational or technical requirements.
    Experience working in a regulated environment (e.g. financial services).

What we offer:
    Growth opportunities: a professional and supportive team, access to e learnings and development programmes (including professional certificates), and internal mobility opportunities across Danske Bank.
    Health & Well being: a diverse and inclusive work environment with focus on work life balance, additional health insurance, and mental well being initiatives.
    Hybrid working conditions: the flexibility to work from home up to two days a week, as well as a home office budget after the probation period.

Your title in the employment contract will be Risk & Controls.

If you are interested in the role and would like to know more, you are welcome to contact Louise Andersson, Leader of Regulatory Risk Testing & Assurance, BCPM Controls Office via LinkedIn.