at Danske Bank
Investment BankingPosted 15 days ago
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**Operations Officer (Manual Payments & Enquiries, Danish-speaking)**: Handle payment requests, communicate with Danish colleagues and stakeholders, maintain service quality, improve processes, and meet deadlines. Must have Danish (B2) and operations experience, with a focus on teamwork, accuracy, and customer service. Based in Vilnius, Lithuania, with a hybrid work model. Temporary role with potential for permanent conversion. Offers competitive salary (1520 EUR - 2280 EUR gross) and extensive employee benefits package.
- Compensation
- €1,520 – €2,280 EUR
- City
- Not specified
- Country
- Lithuania
Currency: € (EUR)
Full Job Description
Location: Vilnius, Lithuania
Do you see yourself being a key person delivering payment-related solutions for corporate and private customers in all Danske Bank branches?
If yes, you have a great opportunity to make it happen by joining our team, where we deliver world-class financial solutions to customers.
From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.
We are a group of motivated and engaged employees, located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is on delivering great results and a high-quality customer experience and creating a great atmosphere based on values and openness within the team.
Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
*This position is temporary, with the potential to transition into a permanent role.
You will
- Handle various tasks related to payments requests
- Deal with requests received from Danish colleagues (mostly in a written form)
- Take responsibility for maintaining high-quality services for our customers
- Handle daily communication with our stakeholders
- Elaborate on process improvement (lean, robotics, automatization)
- Manage workflow according to established deadlines
About you
- Danish language skills (B2 level) (for which you will receive a monthly language allowance, that depends on your language knowledge level)
- Previous experience working with operations or administrative tasks (would be beneficial)
- Strong focus on teamwork
- Upper-intermediate English language skills
- Focus on high quality and accuracy
- Customer focus with a can-do mindset
- Attention to detail with the ability to navigate in timely sensitive situations
We offer:
Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
See all the benefits HERE.
Your job function (position) in the job contract will be Service Delivery.
If you have any questions, you are welcome reach out to Gintare Gintvainiene, Team Leader for Manual Payments and Enquiries at Gintare Gintvainiene | LinkedIn.
