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Job Overview

The Solution Sales Sr Specialist is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Manage a portfolio of Top Tier Financial Institutions and be responsible for TTS sales origination, cross-sell and retention across the portfolio. The person would be expected to FI bank lead

• Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery

• Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients

• Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction

• Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients

• Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives

• Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews

• Cultivate client contacts in the key buying centers that allocate and influence the clients TTS-related wallet

• Determine client objectives & financial needs that can be addressed through the TTS platform

• Identify opportunities for new deals across TTS product set and geographies including multi-product requirements

• Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients

• Drive overall client satisfaction with the TTS platform and build customer loyalty

• Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues

Qualifications:

• 10+ years of experience
• Solid FI Sales experience
• Broad client management experience
• Excellent communication and written skills
• Demonstrated organizational skills (including self-organizational skills)
• Superior client management & deal negotiation skills
• Ability to interact at all levels of global, regional and local.
• Superior interpretive and problem solving skills
• Excellent team working and outstanding interpersonal skills
• Ability to operate in a complex matrix environment

Education:

• Bachelors/University degree, Masters degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

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Job Family:

Solution Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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