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Job Overview

The Ops Sup Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; Reconciliation and Resolution of General Ledger outages and escalate issues in coordination with the Operations - Core Team. The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Validation of credit card related settlements and performing journals to balance the General ledgers. Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citis clients

Recommending new work procedures to help streamline operations

Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications

Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team

Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries

Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures

Support expansive and diverse array of products and services

Assist with ongoing Lean and process improvement project

Resolve complex problems based on best practice/precedence, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

7-9 years of relevant experience

Proficient in Microsoft Office

Ability to work unsupervised and apply problem solve capabilities

Ability to work occasional weekends to support COB testing

Demonstrated analytical skills and mathematical knowledge

Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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